Overnight Customer Service Representative

RH COMMUNICATIONS, INC. - Kingwood, TX

Full-time

Job Description

Call Center Representative Job Responsibilities:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database (incoming calls only)

Call Center Representative Job Duties:

  • Perform duties and responsibilities with our customers’ satisfaction as your number one priority
  • Follow all communication procedures, policies, and guidelines during every customer interaction
  • Collaborate with call center team members and other company departments to ensure overall satisfaction
  • Maintain professional relationships with customers through ongoing excellent customer service
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishment
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Maintains call center database by entering information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Answers inquiries by clarifying desired information; researching, locating, providing information and forwarding requests
  • Determine requirements by working with customers and team mates
  • Field incoming calls in a timely manner throughout shift

Call Center Representative Skills and Qualifications:

  • High school diploma or equivalent (GED) required
  • MUST have worked in a call center setting as an over-night CSR
  • Customer service experience required
  • Familiarity with CRM systems a plus
  • Excellent interpersonal communication skills
  • Strong phone skills i.e. diction, active listening, etc.
  • Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments
  • Time management skills
  • Ability to multitask
  • Professional, outgoing, friendly, compassionate personality
  • Customer Focusing Skills
  • Listening and Verbal Communication
  • Building Relationships
  • Problem Solving / Multi-tasking
  • Strong phone skills, i.e. diction and active listening
  • Strong spelling skills and strong data entry skills

Job Types: Full-time

Hires Needed: - 1

Expected Hiring Date: 3 to 7 days

Apply method: Email

Language– English (Required) / Spanish

Additional Job or Location: One location

  • Hours per week: 36 to 40
  • Overtime often available: Yes
  • Work environment: Call center
  • Communication method(s) used: Email, Phone, Fax

Job Type: Full-time

Salary: $11.00 to $12.00 /hour

Experience:

  • relevant: 1 year (Required)
  • call center: 1 year (Required)

Education:

  • High school or equivalent (Required)

Location:

  • Kingwood, TX (Required)

Language:

  • Spanish (Preferred)

Work authorization:

  • United States (Required)

Work Location:

  • One location

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • High stress tolerance -- thrives in a high-pressure environment

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Schedule:

  • Overtime
  • 12 hour shift