The goal of the Complex Patient Team Community Health Worker is to facilitate the highest risk patients to adhere to key components of their health care. The Healthy Families Home Visitor is responsible for providing in home long-term support, education, and advocacy, for high risk parents of newborns in Chelsea. The program supports mothers and fathers, within their cultural context, to develop confidence in their role and ability to parent in the midst of the multiple complex factors in their lives. The Community Health Worker engages with patients to create a trusting relationship, set and identify barriers to achieve goals to timely follow up care. The role reports to the Healthy Beginnings Clinical Supervisor and works with other Healthy Families Home Visitors as well as other Community Health Workers.
- Conduct consistent home visits to high risk pregnant women and parents of newborns who are patients of MGH Chelsea, providing emotional support and education. The home visits will be done in line with the Healthy Families America model guidelines. The home visits will emphasize the importance of healthy attachment while working on the protective factors of resiliency, knowledge of child development, reduction of social isolation and connection to concrete supports.
- Develop trusting relationships by recognizing parents’ strengths, honoring cultural and familial traditions, and encouraging parents’ feelings of self-confidence.
- Promote healthy parent-child attachment, nurturing and bonding. Act as a role model for parenting and basic life skills, such as nurturing, bonding, playing, comforting, appropriate discipline, clear communication, handling and expressing feelings, and exploring options for problem solving.
- Provide community health work services for patients identified as high risk due to medical or psycho social challenges. Reduce parents’ social isolation by assisting with access to community resources.
Work with patients and providers to set goals for patient’s care. Motivate patients to meet their health goals. Work with patient to identify and help patient to address barriers to care.
Work with primary care providers to reinforce health education messages – the importance of follow-up care, medication adherence, and routines of patient care.
- Participate in weekly supervision with supervisor to review cases and participate in weekly group supervision meetings with the program team to brainstorm particularly challenging cases and to review program updates.
- Maintain regular communication with the patient’s providers through clinical messages in EPIC, phone calls and case review meetings. Keep ETO data base updated.
- Attend ongoing trainings and Community Health Improvement team meetings.
- Work closely with other members of Community Health Improvement, OB/GYN Unit, Mental Health Department and the Pediatric Department, collaborating on cases, feeding back information and making cross referrals.
High School diploma or GED Equivalent required:
BA Child Development or Psychology preferred
Bi-lingual (Spanish English). Must be able to communicate competently in English.
Must be empathic, supportive and patient
Ability to work with people of many cultures
Ability to take initiative and willingness to learn
Experience with parenting, child development or with human service work
Demonstrated commitment to helping underserved people.
Able to provide own transportation
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
MA-Chelsea-151 Everett - MGH
151 Everett - MGH 151 Everett Avenue Chelsea 02150
Social Services/Mental Health - Other
Massachusetts General Hospital(MGH)
MGH Chelsea Health Center
Dec 18, 2018