Service New Product Introduction Operations Program Manager, Reverse Logistics

Google - Mountain View, CA4.3

30+ days ago
Google's projects, like our users, span the globe and require managers to keep the big picture in focus. As a Program Manager at Google, you lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. Your projects often span offices, time zones and hemispheres, and it's your job to keep all the players coordinated on the project's progress and deadlines.

The reverse logistics team at Google is responsible for delivering innovative and cost effective post-sales experiences. You will join a dynamic, creative, and fast-growing team, that defines the service offerings for products that stretches from phones to virtual Reality technology.

In this role, you will help launch new products working closely with several internal cross-functional teams including Sales, Google Store, Systems, Service Engineering and Operations teams and external vendors across the globe.

Google's mission is to organize the world's information and make it universally accessible and useful. Only one thing consistently stands in the way between our users and the world's information - hardware. Our Hardware team researches, designs, and develops new technologies and hardware to make our user's interaction with computing faster, more powerful, and seamless. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, our Hardware team is making people's lives better through technology.

  • Structure Service New Product Introduction (NPI) framework for on-boarding new Google hardware products.
  • Engage with Product teams early in the life-cycle, promoting design for serviceability and shaping the service operational strategy that will support the product until end of life (EOL).
  • Provide reverse logistics guidance to New Product teams across Service NPI stages and act as an advocate and liaison for the Service organization across Go-to-Market and Production NPI activities.
  • Model business cases for optimal reverse strategy recommendations considering multiple variables such as: sales forecasts, return rates, sales channels, geographies, BOM cost, etc.
  • Drive the transition of new products from NPI to Sustaining Regional Operations sites, coordinate reverse logistics operations readiness and collaborate with global teams.

Qualifications Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in reverse logistics or supply chain.
  • 4 years of experience in project management.
  • Experience managing customer-centric programs in technology or a related field, handling negotiations and vendor management.

Preferred qualifications:
  • 8 years of experience in logistics or supply chain.
  • Experience in the consumer electronics industry.
  • Demonstrate understanding of product lifecycle and new programs design.
  • Ability to take initiative, adapt quickly to changing priorities, work with a high sense of urgency.
  • Effective program management skills within a fast-paced, cross-functional environment.
  • Effective interpersonal skills working with cross-functional teams, customers and external vendors.

At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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