Technician II

Digital Realty - Phoenix, AZ3.5

Full-time
POSITION: Technician II

Opportunity Snapshot

The Remote Hands Technician II will assist all Digital Realty customers by providing “best in class” technical support. The Remote Hands Technician II will work with and support all customer demands including remote hands support, racking and stacking of network devices, cabling, cross connects, and power. Internally, the Remote Hands Technician II will work with the Deployment and Implementation team, the Command Center, Provisioning and Project Management to ensure all installations meet delivery dates and create a positive customer experience. The Remote Hands Technician II will be primarily responsible for racking and stacking network devices, cabling, terminating, testing, labeling and troubleshooting of copper and fiber optic homeruns and cross-connects while responding to Technical Support Requests within the agreed Service Level Agreement time frame. The Remote Hands Technician II will also assist other members of the Operations Team ensuring 100% uptime to all customers.

The Requirements

3+ years of experience in Telecommunications or Data Center related field

Understanding of telecom structured cabling standards

Understanding of network device deployment

Understanding of MEP (Mechanical, Electrical, and Plumbing) standards and operations

Ability to communicate written and verbally

Work flexible shift schedules

Provide rotational on-call coverage

Use of industry standard test equipment

Desired (but not Required) Job Skills/Knowledge:
CompTIA A+ / Net + Certification

Knowledge of AC/DC electrical theory

Building Management System and Branch Circuit Monitoring experience

Strong troubleshooting and root cause analysis skills

Professional business communication and interpersonal skills

Effective organizational skills and attention to detail

Leadership and Team experience

Mission Critical Data Center Facility Maintenance

Knowledge of Telcordia installation standards

Strong analytical skills

Advanced skills in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents

The Role

Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:

Equipment Rack and Stack

Cable, terminate, and dress fiber or copper network cabling

Assist customers with the diagnosis of hardware and software issues on their equipment

Power cycling of customer equipment

Perform cabinet/cage audits

Blade/Card, Memory, Hard Drive, and Transceiver installations or removal

Testing and troubleshooting of copper and fiber optic circuits

Perform migrations of equipment, power, or networking devices

Shipping and Receiving of packages

Assist with security related items (e.g. Access Control System, DVR and CCTV systems)

Help Security administer badges for internal and external customers

Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections

Provide timely customer and internal updates using a computer based ticketing system

Receive, log, and store internal packages

Perform and document inventory verification/counts.

Perform infrastructure builds including:
Cages

Cabinets

Relay Racks

Ladder Racking and Basket Tray

Fiber Trough

Perform DC power installations per Facility Engineering design specifications

Monitor and report on Mechanical HVAC systems

Monitor and report on Critical Power Systems

Maintain overall Data Center cleanliness and appearance

Work flexible shift schedules

Provide rotational on-call coverage

Report to the facility within a 1 hour average for emergency outage assistance

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Digital Realty: Where the cloud lives and business thrives

We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.

Our Mission

To provide our customers with the trusted foundation for the digital world

Our Vision

To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.

Our Values

Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.

About Digital Realty

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

Required Skills

Required Experience