Patient Care Specialist for busy Medical Front Office

Northwest Florida ENT - Fort Walton Beach, FL

30+ days ago
We are looking for an exceptional Patient Care Specialist to become the newest team member of Northwest Florida ENT.

Experience in a medical office is mandatory.

We need someone who is friendly, outgoing and energetic to greet our patients as they arrive for their appointments and check them out, scheduling follow up appointments as needed and collecting co-pays, co-Insurance, and Patient Responsibility.

Medical Front Office experience is important as this is a high paced practice with multiple providers.

Daily duties will include:
Greet patients incoming and outgoing (This area is the FIRST and LAST our patients see of our practice. Very important place to be.)

Provide and verify paperwork

Verify insurance and benefits

Scan and upload documents to electronic medical record

Collect copays and outstanding balance at check-in / out.

Answer phones, return voicemails, call to schedule new patients.

Create patient cases in EMR

Schedule patient appointments

Process referrals

Maintain waiting room – coffee, TVs, magazines, music, kids corner

Expert computer skills are essential

Experience with Athena is preferred.