Command Center NOC Monitoring Technician

Conduent - Sandy, UT

Full-time
About Conduent

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

Job Description

Command Center Administrator:
We are seeking a talented Command Center Administrator who is responsible for 24x7 monitoring, troubleshooting, and resolving problems associated with IT services. Some responsibilities include fielding trouble notifications, providing proper documentation of these activities, escalating problems in accordance with policy, analyzing and reporting performance data, and problem troubleshooting and resolution.

Job Responsibilities:
Create a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
Analyze and resolve incidents and requests regarding use of application software or hardware.
Log and track alerts and remediate from identification through resolution.
Maintain and protect security with regard to all aspects of PCI and employee information.
Perform daily, weekly and monthly compliance checks.
Perform proactive monitoring and fault resolution on all IT environments using enterprise monitoring tools Solarwinds and AppDynamics.
Regularly backup, patch and test network, server and storage devices as required.
Document alert resolutions and update self-help and staff knowledge bases.
Practice daily Incident management utilizing ITIL methodology.
Virtual environment administration ie. Creation and deletion of VMWare snapshots, migrating instances, cloning instances, and alerting.
Stop/Start of critical and non-critical services to restore services.
Create and maintain knowledge base articles.

Job Requirements:
Two-year degree in Computer Technology, A+ Certification and/or one or more years equivalent combination of education and experience in IT related fields preferred.
ITIL certification.
Competency in using Microsoft Office Suite.
Working knowledge of Windows operating systems.
Working knowledge of mobile operating systems (IOS, Android and Windows).
Basic knowledge of server and printing technologies.
Working knowledge of VMWare.
Working knowledge of AppDynamics.
Proficiency with SolarWinds.
Proficiency with ITIL methodology.
Strong people skills and passion for problem solving.
Excellent written and verbal communication skills.
Comfortable communicating in person and via phone with peers, management, contractors and vendors.
Time management skills.
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Aptitude for acquiring skills in technical support and eagerness to learn.
Ability to manage multiple customer requests simultaneously.
Ability to prioritize work based on department and production objectives.
Ability to work successfully with limited supervision.
Location: This position is located onsite in Sandy, UT. No relocation assistance is provided.

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.