Account Manager

InsideSource - New York, NY (30+ days ago)3.0


Summary

Responsible for networking and account management. Manage accounts and project teams in support of all project and daily work activities from scope development through task/project completion. With a highly consultative approach, deliver full client satisfaction throughout the entire order life cycle and build strong, sustainable customer relationships.

Essential Duties and ResponsibilitiesIncluding but not limited to:

Customer/Account Servicing

  • Act as single point of contact for coordinating IS activities, services, orders and personnel for each customer
  • Responsible for the IS account team performance, including operational decisions made by team members
  • Provide timely response to customer requests for products, services and information
  • Maintain comprehensive understanding of customer needs, company goals, business practices and satisfaction/performance criteria
  • Responsible for all relations and on-going relationships with customer personnel and client 3rd parties (contractors, A&D and PM firms, etc.)

Sales, Project & Work Order Management

  • Produce plans, develop product specifications, generate detailed and accurate quotes in conjunction with IS team and present to customer in timely manner
  • Participates in RFP’s (Request for Proposals)
  • Develop and execute service contracts and service level agreements
  • Deliver responsible close of sale by obtaining signed proposals, terms and conditions, customer purchase orders and deposits
  • Ensure obstacles and/or changes in scope are identified and resolved and that both the customer and IS are satisfied throughout the entire project lifecycle
  • Oversee and direct IS implementation of all customer projects, work orders service requests
  • Review and/or establish work plans, schedules and logistics
  • Oversee work of all team members, including designers, project managers, account coordinators, delivery and installation crews
  • Perform project management responsibilities as required on specific projects, to include site visits during installations
  • Provide (and prepare, if required) project and work order status reports
  • Attend project and construction meetings as required
  • Provide exceptional leadership and communication to customer and internal teams

Organizational and Operational Interfaces

  • Work collaboratively with customer and 3rd party firms
  • Manage internal and external team interfaces, including interface with subcontractors and manufacturers
  • Manage team and lead assignments to ensure workload activities are appropriately balanced and supported internally

Experience/Education Required

  • Bachelor’s degree or equivalent work industry experience and tenure

Skills/Knowledge Required

  • Excellent and effective at oral and written communication
  • Strong critical thinking, organizational and administrative skills
  • Adept at managing multiple projects simultaneously in a fast –paced work environment
  • Demonstrated commitment to professionalism, integrity and sound judgment in business transactions and to providing the highest level of customer satisfaction
  • Strong understanding of the complexities and sophistication required to succeed in the furniture industry dealer environment
  • In-depth knowledge of all aspects of contract furniture products and dealer activities with an emphasis on account management, design, project management and customer service
  • Understanding of construction project process
  • Ability to read and understand architectural floor plans
  • Ability to create work plans for projects and manage and drive execution to completion
  • Fluid interpersonal skills to interact effectively with a wide range of customers, personnel and departments
  • Process-minded with an ability to see and integrate into the big picture to maximize both work quality and efficiency internally and externally

Job Type: Full-time

Experience:

  • Furniture: 3 years (Required)

Education:

  • Bachelor's (Required)

Location:

  • New York, NY (Required)

Work authorization:

  • United States (Required)