System Administrator

R.I.A. Federal Credit Union - Bettendorf, IA

Full-timeEstimated: $48,000 - $68,000 a year


The System Administrators role is to manage computersoftware systems, servers and network connections to ensure high levels ofavailability and security of the supported business applications. Thisindividual also participates in the planning and implementation of policies andprocedures to ensure system provisioning and maintenance that is consistentwith credit union strategic goals, industry best practices, and regulatoryrequirements.


Maintain and administer computer networks and relatedcomputing environments including computer hardware, systems software,applications software, and all configurations.

Maintain security system baselines, patch and securityconfiguration management, as well as documentation and logs.

Maintain user and system privileges and the logging of setup and changes.

Assist in the backup of all computer systems anddocumentation of such.

Maintain communication lines and data circuits, obtainingrepairs when needed and documentation of such.

Anticipate, mitigate, identify, troubleshoot and resolvehardware and software problems on servers and storage devices.

Install, configure and maintain the VOIP phone system.

Plan, coordinate, and implement network security measures toprotect data, software and hardware.

Monitor systems as directed for performance and misuse andreport misuse to supervisors.

Provide technical support to staff with questions orproblems on hardware or software applications.

Maintain current knowledge of computer technology andapplications and make suggestions for improvement as applicable.

Assist in staff training in basic application functions anduse of devices.

Maintain applicable data manuals and network application processingdocumentation.

Maintain updated network documentation and topologydiagrams.

Process daily data jobs as assigned.

Identify data processing exceptions and notify appropriatepersonnel.

Recognize and solve basic computer-related problems and logall malfunctions of system and peripheral equipment.

Participate in the inspection and maintenance of allcomputer hardware in accordance with the established schedule.

Update Information Systems logs and records including butnot limited to network and non-network software licenses, system issues ordowntime, software programs and updates, equipment purchases and installations,malfunctions and repairs, upgrades, etc.

Answer after hours alarm calls and work non-scheduled hoursas needed.


Education/Training/Experience: Bachelor’s degree in related field or equivalent experience


5-7 years of system administration experience, or anequivalent combination of education and experience

Operational knowledge of network and routing protocols

Operational knowledge of Windows Server operating systems

Operational knowledge of Citrix XenApp and XenDesktopadministration and configuration

Operational knowledge of server virtualization, thin-clientand VDI technologies

Operational knowledge of router configuration andprogramming

Excellent communication skills.

Ability to give and follow oral and written instructions inEnglish.

Strong analytical and problem solving skills.

Excellent knowledge of data processing concepts, practicesand systems.

Excellent knowledge of computer operations and applications.

Knowledge of federal and state laws governing dataprocessing and information protection.

Ability to effectively work independently with little supervision.

Organized, detail oriented, and accurate.

Able to work in an “on-call” basis with little or no notice.

Ability to comprehend and analyze a situation quickly andaccurately and convey the proper recommendation, important information, orinstruction as needed.

Dependable and dedicated.

Strong interest in helping people and possesses a positiveattitude.

Professional appearance, mannerisms, and speech.

Ability to work effectively in stressful situations.

Ability to complete work with frequent interruption.

Excellent PC, typing and 10 key skills.

R.I.A. Federal Credit Union reserves the rightto modify job duties and assignments at any time. The above job description isnot all encompassing and other duties may be assigned. Positions, functions, andqualifications may vary depending on business need.

Job Type: Full-time


  • system administration: 3 years (Required)


  • Associate (Preferred)

Additional Compensation:

  • Bonuses

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off

Company's website:



  • Monday to Friday