Shop Owner Success Manager

Spreadshirt, Inc. - Greensburg, PA

Full-time
Our objective for our Spreadshop brand is to become the global leader for print-on-demand merchandising services by serving our shop owners with the most exceptional product experiences. Working together in an international team environment we encourage growth and development for all. Does this sound like a company you’d like to work for? Great, because here’s where you come into the game.

Shop Owner Success Manager (w/m) in Greensburg

Our shop owners range from social media influencers and merchandize entrepreneurs to well-known brands, political campaigns and charities. As Shop Owner Success Manager your main goal is the success of these shop owners supporting them growing their merchandize business. You help them to solve problems, communicate with them pro-actively and invest in their engagement for their and our future success. We proudly offer a fast paced and challenging environment, free of big company politics but yet supportive with a resource pool unmatched by other smaller companies.

Your tasks
Know everything about “your” shop owners to maximize our platforms value for them
Measure, analyze and increase our shop owners health and develop a uniquely strong shop owner loyalty
Pro-actively and consistently demonstrate the value and benefits of our platform and all connected services
You coach and support them at different service levels depending on sales volume and engagement level
You work with the Success Management Team to determine patterns and indicators to find high potential shop owners
Your profile
Must be capable of working independently, in a fast-paced environment, with minimal supervision
Experience with account management, customer service or a sales environment would be perfect
Show good judgement when making business decisions incl. basic common sense and being able to think quickly
Creative but yet analytical outside of the box thinker who is capable of identifying opportunities for shop owners
Collaborative problem solver who takes ownership of issues and has a proactive, positive attitude to drive solutions
Strong written and verbal communication skills in German and English, French would be a major plus
Strong MS Excel skills are mandatory and basic experience with Data-Warehouse would be an advantage
We offer

Joining the Spreadshirt team means that you are joining a creative group of energized individuals who have a strong drive for success. As a member of this team, you will have the opportunity to work with a diverse group of individuals who make coming to work each day a fun and exciting experience. You will also receive a competitive salary, generous benefits package, which includes full benefits (medical, dental, vision, life insurance, STD/LTD insurance), generous PTO (Paid Time Off) Plan and Matching 401K.

About Spreadshirt

Spreadshirt is a self-expression global e-commerce company. It empowers people to express themselves through creating, discovering, and selling clothing and accessories with messages they want the world to hear. Companies like Snapchat, Facebook, Twitter, and YouTube enable self-expression in the digital world but people don’t have the same opportunities in the real world where the need still exists. Spreadshirt’s three approaches – create your own, marketplace and shops – provide limitless opportunity for on-person self-expression. Founded in 2002, Spreadshirt is available in 12 languages, operates five global production sites and ships to over 150 countries. In 2016, it hit global revenue of $102 million, printed more than 4.1 million items, and had over 70,000 selling partners.

Contact

We are looking forward to receiving your resume and references. Please send your application in English including your earliest starting date and salary expectations. Use the reference number V00-927. For further questions please contact Josephine Woermann (+49 (0)341-59400 5247).