IT Manager

Curio Holding Company - Philadelphia, PA (30+ days ago)

We’re Hiring an

IT Manager

Get to Know Us

It's important for you to know our mission, vision, and core values - basically, what we care about and what we're trying to do as a company. So, take a few moments and read about us and the opportunity to see if this is the right fit for you!

Our Mission, Vision, and Core Values

Our Mission
To build innovative products that people love and a thriving company that people love to work for.

Our Vision
To be an award-winning, B-Corp Certified company with $40 million in revenue across three brands by 2022.

Our Core Values
Help each other, and allow others to help you.

Have Integrity in everything you do.

Be a thoughtful person and be thoughtful in your work.

Execute! We want people who deliver on goals and promises.

Our Companies

Mobile Outfitters |

Our Mission: To inspire people by sharing our entrepreneurial spirit through innovative products.

We are a manufacturer, innovator, and consumer brand of mobile accessories. Based in Philadelphia, PA, our products can be found through an international network of 400 locally-owned mall kiosks spanning 42 countries. Mobile Outfitters’ flagship product, Clear-Coat™, is an ultra-clear protective film that wraps around the entire device without adding the bulk featuring military-grade scratch protection and self-healing technology — all backed by a lifetime guarantee. Our two time award-winning RapidCut system allows retailers to manufacture Clear-Coat screen and 360° full body protection for virtually every device (55,000+ products) and automatically cuts them on-demand, within seconds!

PAW5 |

Our Mission: To change the way dogs eat for good by revolutionizing mealtime for dogs everywhere with thoughtful and sustainably-made puzzle feeders.

PAW5 products combine mental stimulation and environmental enrichment to support the overall well-being of dogs. By turning everyday activities into rewarding challenges, PAW5 gives busy pet parents a simple way to engage their dogs mentally and physically. PAW5 is backed by research and grounded in sustainability, with a heart full of fun. Our ingenious products give dogs the opportunity to think, work, and play — finding positive outlets for the energy and intelligence they possess without puzzling the humans who use them.

We want to be the fresh face in the canine enrichment category, inspiring our consumers with new ways to think about their dogs’ intelligence and quality of life, sustainability in the face of consumerism, and the value they should expect from the brands they choose.

Now the Opportunity!

Title : IT Manager

Reports To: Founders

Location : 3901B Main Street, Suite 106, Floor 1, Philadelphia, PA 19127

Job Type : Full-Time

What does an IT Manager do, anyway?

Our fast-growing company utilizes a wide range of technology to drive our products, help our employees, run our office, and support our customers. This leadership-level hire will own all technology within our organization and keep it in line with best practices. In plain english, this means managing our developers (web, application, and other), supporting our employees and customers with tech-related issues, maintaining our server infrastructure across Google, AWS, Rackspace, and other vendors, maintain our code repositories, and hire and manage the contractors, vendors, and companies that carry out much of this work for us.

About 30% of this will be roll-up-your-sleeves, hands-on work - we will rely on you to plan and execute. The remaining 70% is strategic leadership and management - it will be your vision for our technology, carried out by key vendors, that keeps our tech safe, secure, reliable, and in line with current best practices.

Do you love the challenge of thinking through the best ways to simplify a complex problem? Do you enjoy helping people who need your help with their tech, because they don’t have the same skill set as you? Would you find fulfillment in closely managing a team, AND diving into tactical, hands-on tasks? Do you like reading about the latest in these underlying technologies? If so, this is the job for you. If you prefer to work in a vacuum or silo, don’t have the knack for helping non-technical staff, or prefer to “do everything yourself”, this might not be a fit.

This is the one and only technical position at our company - if you’re looking for the opportunity to truly run a company’s technology roadmap, this is your chance!

In plain terms, here’s what this usually means:
Manage the development, security, maintenance, and system architecture for our flagship RapidCut™ product

Provide high-level internal support of our RapidCut™ software

Manage company-wide IT infrastructure, including Amazon AWS, data backups, and security, as well as in-office IT such as new computer setup, VOIP, WiFi, Google Apps, password management, and end user support.

Organize and maintain code repositories in a central location for all software and websites

Lead development and maintenance, utilizing outside resources, of websites (Magento and WordPress), reporting tools, and other custom web apps

Hire and manage outside tech vendors (developers, support, etc)

In addition, you'll be responsible for company-wide processes such as:

Ensuring smooth operations for all IT systems, by identifying and creating company processes to get ahead of potential risks or failures

Understand other parts of the company, by seeing things from another department’s perspective, and having the ability to connect the dots, is critical

Work closely with members of the Curio leadership team, including the founders, Controller, VP of Marketing, and General Manager

If this sounds like you, your previous education, work experience and passions probably sound like this:

5+ years of hands-on experience with these technologies is critical: Dropbox, Google Apps, Amazon AWS, MS SQL, HTML, Windows Server, Git, Mac, and Windows

3+ years managing a technical team

Proven work experience as a Project Manager

Keen ability to look to the future and build processes to prevent avoidable mistakes

Fantastic communicator, which means you’re a great listener

Consummate learner and committed to personal growth

Knack for problem solving, organization, and ability to spot future problems before they become an issue

Ability to be strategic to develop the long-term vision for our technology and tactical to get the job done. If you like rolling up your sleeves and doing some things yourself, you’ll love it here. If you also like delegating some tasks and empowering your teammates to own certain tasks, you’re a good fit. If you can only delegate, or only do-it-yourself, we’re probably not the right workplace for you – the most successful people in our company regularly do both very well.

Lastly, here’s what success looks like in this position:
The founders of the company are out of all IT and tech related matters

No security breaches in any of our systems

99.95% uptime goal across all systems

All downtime is resolved within 2 hours

All code is stored in Git with proper version documentation

Roadmaps for scale are built, accounting for 10x, 100x, and 1000x current volume according to independently determined best practices

In-house IT issues (supporting our employees) are resolved within 1 business day

Developers and other technology vendors are evaluated on an annual basis for performance and cost