Full Job Description
Join the team at Conversica helping us to build the largest Augmented Workforce in the world!
We are the pioneer and leading provider of Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale. Conversica Intelligent Virtual Assistants are AI-powered, SaaS-based software applications that serve as virtual team members and autonomously engage contacts, prospects, customers, or partners in personalized human-like, two-way interactions to drive towards the next best action across the customer revenue lifecycle; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.
Reaching out to over 100 million people on behalf of thousands of companies, Conversica Intelligent Virtual Assistants are built on a proven and patented intelligent automation platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages.
Alongside our own innovation, we employ the latest software technologies, cloud services, and modern SaaS practices to achieve our goals.
Conversica is the best place to take your career to the next level!
As a Senior Data Scientist on our team, you will directly contribute to the innovative products we are building, while also mentoring and enhancing our team, expanding our technology, and strengthening our methodology. You will interact with product and service teams to identify opportunities for data analysis and experiments, taking ownership for the full lifecycle from idea to production and iterating thereafter. This position is based in Seattle, WA.
Design, develop and program methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions for client services and product enhancement.
Develop, improve, and experiment with methodologies and algorithms to support these efforts, using machine learning, deep learning, artificial intelligence and natural language processing techniques.
Oversee the activities of the data scientist team and provide advanced expertise on statistical and mathematical concepts for the department and the company.
Apply and inspire the adoption of advanced data science and analytics across Conversica
Look for anti-patterns and coach the team accordingly
Formulate new projects and initiatives based on your knowledge of our business and the state of the art in AI/ML technology
Act as a steward of strengthening our data, understanding its limits, and how to increase applicability for business initiatives.
Staying informed about developments in Data Science and adjacent fields to ensure that outputs are always relevant.
Your scope will reach from text classification problems over big data analytics to A/B testing and experiment design.
Develop and code software programs, algorithms and automated processes to cleanse, integrate and evaluate large datasets from multiple disparate sources.
Discuss results and findings with leaders across the Conversica business.
Advanced degree in Data Science, Statistics, Computer Science, or similar (Masters/PhD)
5+ years experience as a Data Scientist in a production grade ML environment
Competent in machine learning principles and techniques, including pytorch.
Proficient in production software development in Python and familiarity integrating with agile software development teams and processes.
Familiarity with deep learning and neural networks
In-depth understanding of SQL.
Familiarity with the field of linguistics and experience in natural language processing
Outstanding mentorship abilities.
Capacity to foster a healthy, stimulating work environment that frequently harnesses teamwork.
Ability to convey rigorous mathematical concepts and considerations to non-experts
Experience working with annotation teams is a plus.
A bit more about Conversica
First launched in 2009, the flagship Conversica® Sales AI Assistant has over a decade of expertise helping companies find and secure customers more quickly and efficiently by autonomously engaging with individuals via natural, two-way conversations.
Our augmented workforce solution, powered by Intelligent Virtual Assistants, can be used across nearly every function in an enterprise: from marketing to sales, customer success, and finance organizations. We have an enormous market opportunity, tremendous traction, well defined business and product roadmaps, and an executive team with a proven track record of catapulting companies to new heights. Conversica is poised for explosive growth!
Conversica is one of the most celebrated Artificial Intelligence companies in the world, with accolades received for technical innovation and financial growth. Awards include Fast Company Top Ten Most Innovative AI Companies in the World 2019, Deloitte Fast 500, San Francisco Business Times Fast 100, Marketo Technology Partner of the Year 2019, and as a Gartner Cool Vendor, among many others. The company has also been named as an Inc. 5000 Fastest Growing Business four years in a row.
Conversica is headquartered in Foster City in Silicon Valley with additional US offices in Seattle and Bellingham, WA. Conversica is a private portfolio company of Providence Equity, Kennet Partners and Toba Capital.