Chase is the industry leader in bringing innovative solutions to customers. As a leader on the Operations Innovation Team, the Head of Innovation Technology Delivery will have a unique opportunity to deliver new capabilities that will impact Consumer and Community Banking Operations efficiency and customer experience. The leader in this role will support the Innovation Strategy, Journey and Operations management teams and will work closely with Architecture, Digital and Technology team to continuously deliver leading edge capabilities to our customers.
The Head of Innovation Technology Delivery will be responsible the delivery of programs in support of Ops efficiency and Journey delivery. This role will lead all business functions related to the technology delivery cycle including requirements/story development, testing, process design, business readiness and training.
Partner will participating functions such as Risk and Digital to develop program structure and approach.
Lead the delivery of program requirements that utilize next generation technology and deliver a consistent set of functions that deliver on the Journey approach.
Manage the delivery lifecycle over multiple horizons as it pertains to required process, procedure and technology development. This includes business requirements through testing, deployment and validation.
Develop and execute communication steps related to employee readiness in conjunction with assigned readiness resources. Adapt the readiness process to support continuous delivery of functionality.
Establish and deliver internal communication and reporting to meet business requirements.
Ensure that proper controls are in place to support process and procedures.
10+ years Program Management Experience. Demonstrated Success in implementing new technologies.
Experience with operational strategy development and management of complex, new to the bank initiatives.
Previous experience delivering Robotics and Machine Learning transformation projects preferred.
Expertise in customer service through telephone and branch channels.
Focus on customer experience enhancements and communications.
Experience in leading large development projects including requirements development, UAT and End to End testing.
Demonstrated success with organizational leadership and influencing change.
Ability to work with senior leaders and team member at all levels to design and plan for changes in policy and servicing strategy.
Highly consultative and collaborative. Demonstrated ability to manage resources across LOB’s and business areas to deliver against commitments.
Bachelor’s Degree required, advanced degree strongly preferred.