Inventory Specialist - Dark Heart Nursery

Dark Heart Nursery - Oakland, CA2.8

Full-time
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Since 2007, Dark Heart Nursery (DHN) has specialized in cultivating high quality clones for growers across Northern California. Our years of experience allow us to produce premium clones from both popular and emerging genetic lines that perform well in a variety of settings.

The Inventory Specialist will manage inventory, order placement, customer order communications, and delivery logistics from in house. The candidate will be responsible for providing excellent customer service while communicating inventory availability and scheduling deliveries. We are looking for a confident individual who can represent Dark Heart Industries with a high degree of integrity. The candidate will also oversee compliance verification, order processing, database management, inventory management, and order scheduling.

Dark Heart’s sales and distribution team is a highly motivated group in the fast paced, constantly changing cannabis industry. Applicants must have at least two years of inventory management experience. Applicants must be at least 21 and able to pass a background check.

Inventory Specialist Skills

Accurately count, record, and input on-hand inventory into spreadsheets
Maintain complex inventory spreadsheets with an ability to update, recreate, and fix issues
Properly allocate inventory to various customer accounts
Support logistics and route planning
Create and edit customer invoices and shipping manifests
Manage customer orders for all Dark Heart Nursery products, including creation of delivery routes and schedules
Responsible for ensuring that all company procedures with regard to transaction compliance are fully and faithfully carried out
Track key customer contacts and engagements in customer relationship management (CRM) tool
Follow up with customer issues and complaints and escalate to management as needed
Forecast and track key account product metrics
Identify and inform Dark Heart management, sales and marketing of opportunities within customer base
Routinely monitor and respond to customer inquires
Manage home-grower pre-order system through dispensary partners
Provide backup for others in the sales department; able to perform all roles in the department and can fill in for all staff
Promote goodwill and convey a positive image for Dark Heart
Education

HS degree requirement
College degree preferred
Knowledge Requirements (licenses, programs, or certifications):

Intermediate to advanced excel/google sheets proficiency (Pivot tables, multi-sheet formulas, etc.)
Detailed oriented
Excellent communication skills
Strong customer service skills
Ability to up-sell
Good with numbers/mathematical skills
Comfort level with technology
Knowledge of the geographical area
Knowledge of cannabis culture and industry
Experience

1 to 3 years’ experience in inventory or database management
1 to 3 years in a customer service role including handling difficult customer situations
Physical Requirements - Must be able to lift 50 lbs.

Special Information (Travel required, on-call schedule, etc.)
Occasional long hours.
Ability to work independently