VTC Service Agent I - Property Manager

NMR Consulting - Fort Belvoir, VA4.8

Full-time
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Position: VTC Service Agent/Property Management

Contract/Location: MDA MICS- Huntsville, AL

Classification: Non-Exempt

Clearance: Active Secret Clearance

Reports to: RECS HQ Regional Lead and Property Manager

Position Summary:
Report to the Research and Development Enterprise Collaboration Services (RECS) Property Manager.

Essential Duties and Responsibilities:
Review existing property records and compare documented part numbers, serial numbers, and barcodes to those of equipment located on site.
Identify and document any equipment not already included in existing property records
Work receiving, barcoding, and database entry process for VTC equipment received or currently awaiting receiving at the MDA warehouse.
Review/evaluate equipment received at MDA warehouse to determine and document part number, serial number, quantity, equipment condition, etc.
Evaluate purchase documentation to associate equipment received with appropriate Purchase Order and Remedy Incident Ticket number
Establish and maintain accountable property records in property management system and Item Unique Identification (IUID) database records
Install, operate, and maintain video conferencing equipment.
Monitor the status of scheduled and ad hoc conferencing bridged events to ensure availability and quality of service.
Configure and monitor video conferencing scheduled and ad hoc event bridges as a VSOC operator.
Schedule conferencing events and collaboration sessions utilizing client-provided scheduling tools.
Provide technical operational support. Operate audio/visual equipment to include movie projectors, cameras, lighting, curtains and other stage systems, and peripheral equipment.

Qualification, Knowledge and Skill Requirements:
Associate or Bachelor Degree in Computer Science, Engineering, or related field or related experience required.
Must have a minimum of 3 years’ experience in the Audio Visual industry
Must possess the following skills: in-depth knowledge of installation, operation, scheduling and support of desktop and conference room VTC systems in a secure government or military environment.
Must possess an extremely meticulous and organized working style and have an ability to work as part of a team
Strong verbal and written communication skills experience is important, responsibilities will include extensive team and customer contact
Minimum of 1 year experience in Property Management.
Minimum of 3 years’ experience in the Audio Visual industry
Ability to work in a fast-paced environment with minimal oversight and provide detailed, accurate equipment records is required.
Must be able to complete assigned tasks in a timely manner.
Familiarity with property management processes such as shipment receipt, inventory, equipment identification, and data entry required.
Familiarity with Remedy and barcode system usage preferred.
Utilizing logistics planning and requirements system to assist in developing logistics support strategies, reporting, and plans.
Review the success of logistical functions and identify areas for improvement.

Proficient with MS Office programsADA Specifications:
Occasionally lifting of 5-50 lbs.
Extended working hours occasional expected for this position.
Will be required to use the computer screen for extensive periods of time.
Operate a Forklift
Operate a delivery truck

NMR Consulting is an Equal Opportunity Employer (EOE). M/F/D/V