At IBM, work is more than a job - it's a calling:
To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
IBM representative for Infrastructure Services to the Client, with a focus on all client needs (current and future) and full scope of the contract.
As Digital Client Partner Executive, you are responsible for being the prime focal point for the Client relationship with service clients.
Your core responsibilities include focus upon base account growth, managing business financials, identifying new opportunities for business growth, program management and delivery on commitments, and leading/motivating a team of people who support the Client.
You will be responsible to define and run the governance of the account with the Client, and with the IBM client management team. You own client satisfaction results and are responsible for all set/met agreements with the Client and DPE (Delivery Project Executive). You are the catalyst and facilitator to bring innovation and new opportunities to the client.
Additional responsibilities include partnering with the DPE, Chief Architect (CA), your account team and our IBM Executives. You will provide business direction to the DPE; leading the DPE to plan, track, control and manage all aspects of contract costs. You lead the DPE to effectively manage client expectations and you rely on the DPE to provide requirements and expectations with regard to assigned IBM delivery team operations. You will also partner with the CA to build a technical vision and roadmap with the Client. You will participate in architecture maturity assessments and technical health checks.
As leader for your account team, you will be responsible to lead, motivate, integrate and orchestrate the account organization into an excellent team to deliver value of IBM's products and services to the Client. Expectations are that you will strive to improve team work across IBM to appear seamless and one voice to the customer. You lead Service Management delivery reviews through the DPE to ensure quality of service.
Digital CPE's are the owner of revenue, profit and loss (P&L), growth objectives (opportunity identification, qualification, and pricing) and the client management costs of your account. You must understand and apply IBM selling techniques to identify business opportunities and leverage resources in closing new business with the client. Lastly, you perform client contract crisis management, manage contract scope, commitments and responsibilities of all parties.
Required Technical and Professional Expertise
- Managing Client expectations/satisfaction.
- Client relationship management.
- Business management.
- Program/Project management.
- Consultative Selling.
- Apply financial management and forecasting techniques.
- Team and people focused; perform team building.
- Motivated and resilient.
- Develop Offerings/Solution Strategy from Opportunity Assessment.
- Manage account performance; financial aptitude.
- Apply planning techniques to Client strategy.
- Apply business control requirements.
- Experience in the Industry of Customer accounts would be beneficial.
Preferred Technical and Professional Expertise
- Knowledge of Cloud Technologies.
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.