- Intake Experience
- Customer Service
- Employee Assistance Program
Do you want to make a tangible impact on people’s lives? Do you enjoy meaningful work with people who need immediate help? Do you want an opportunity to broaden your reach to a global practice? If you are a Therapist, Counselor, Psychologist or Clinician seeking an outstanding career opportunity with growth potential with an industry leader, this is the position for you.
As a Guidance Consultant, you will be responsible for providing customer service regarding our client’s behavioral and emotional health, family, and wellness related issues. Given the diversity of our clients, the variety of issues they face and the number of requests for assistance we receive, this is an exceptional growth opportunity to use your clinical expertise!
What you’ll be doing:
You will assess (by phone) client concerns and provide guidance through a comprehensive clinical intake assessment
Provide crisis stabilization to clients
Utilize your critical thinking and problem solving skills to quickly resolve service issues to ensure customer/client satisfaction
You maintain complete and accurate documentation of cases within our clinical database
Identify appropriate resources for clients' presenting issues
Educate your clients about services, eligibility and referral processes with a positive and professional approach
What you bring to the role:
Master's degree required preferably in Counseling, Psychology, or Social Work
Demonstrated, strong customer service orientation
Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization
Fluency in Spanish a plus
Possess an entrepreneurial spirit that will add to our continued growth and success
Able to work Monday-Friday, 7:00 am- 12:00 pm
Must be able to work on-site in the Chicago Office
Additional Benefits We Offer
Our US headquarters are located in one of Chicago's premier buildings, the NBC Tower. Nestled between Michigan Avenue and Lake Michigan, ComPsych's downtown Chicago location is easily accessible by public transportation and has plenty of parking nearby.
Recently updated work environment
Breakfast on Fridays and snacks/juice daily
ComPsych® Corporation is the world’s largest provider of employee assistance programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR and FMLA administration services under the GuidanceResources® brand. ComPsych provides services to more than 50,000 organizations covering more than 109 million individuals throughout the U.S. and 160 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.
ComPsych Corporation maintains a drug free workplace.