F&B Host/Hostess (Seasonal)

Sand & Sea - Santa Monica, CA

Full-time | Part-time | Temporary
Full-time benefits include medical, dental, vision and life insurance, as well as a 401k option with an employer match.

We also offer Paid-Time-Off, Sick-Pay, and Holiday Pay.

On-site parking provided, public transportation reimbursement available, or we will pay you for alternative modes of transportation such as walking, biking or carpooling!

PROPERTY: Shore Hotel
TITLE: Host/Hostess
DEPARTMENT: Food & Beverage
STATUS: Non-Exempt, Part-Time, Seasonal
SUPERVISED BY: Director of Food & Beverage
SUPERVISES: No supervisory responsibilities.
PAYRATE: $16.10 per hour

Food & Beverage Host/Hostess will greet and welcome hotel guests and ensure servers are aware of guest seated in their section.
  • Set up the coffee bar in the lobby by 6:00AM, properly restock with 3 freshly brewed coffee urns, coffee cups, lids, assortment of sugar, milk, stirrers and cream.
  • Clean all the menus and set them out on the bar
  • Make sure all chairs and tables are clean and properly set up
  • Welcomes guest with proper salutation, inquire their room number and last name, walk them to their table.
  • Let the guest know their server will assist them in a minute
  • On free time assist severs refill coffee and water on the tables
  • If there is no seating available, add guest’s name to the waiting list and have them seat in the lobby until you call them
  • Maintains coffee bar area clean and properly restocked until 10:00AM
  • Knowledgeable about the food & beverage offerings
  • Knowledgeable of hotel amenities
  • Properly closedown coffee bar at the end of the shift, leaving the area clean and organized
  • Clean menus and stored them away
  • Perform additional duties as requested by the supervisor
ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES:Proven success in the following job competencies:
  • Honesty; has honest, direct, and factual communication and actions with internal and external customers.
  • Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
  • Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
  • Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
  • Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
  • Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
  • Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
  • Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
  • Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
  • Diversity: Strong commitment to diversity and equality in a company culture.
  • Communication: Strong communication (verbal and written) and presentation skills.
  • Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.
EXPERIENCE:
  • Previous experience in a customer service position
  • Prior hospitality experience a plus.
EDUCATION:
WORKING CONDITIONS & PHYSICAL WORK DEMANDS:
  • Must be flexible and able to work weekends and holidays
  • Able to stoop, kneel, bend at the waist and reach on a daily basis.
  • Able to lift and move up to 20 pounds occasionally.
  • Punctuality is critical for all positions
  • Hours occasionally vary according to business levels
  • Ability to stand and or walk around for 4 hours period
OTHER:
  • Other duties as assigned.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Our post-offer background check process includes a background check (HireRight) and a drug-screen.

We participate in E-Verify.

We are an Equal Opportunity Employer.