Director of Facilities, Hartford Region

Hartford Hospital - Hartford, CT3.1

Full-timeEstimated: $110,000 - $140,000 a year

Every day, almost 25,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford Hospital, an 860 bed tertiary care facility, is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world.

The campus includes nearly 3 million square feet of clinical, research, and educational space. Hartford Hospital is accredited by The Joint Commission, and is a member of Hartford HealthCare, which represents the next generation of integrated healthcare systems, marked by strong patient focus, heightened efficiency, consistent quality performance and open, collaborative sharing of best practices. It is dedicated to providing patients with an exceptional, coordinated care experience and a single, high standard of service.

Position Summary:
The Director of Facilities is responsible for managing the strategic operations of facilities within the Hartford Region to ensure that operations, maintenance, and vendor management standards are met in a cost-effective, safe, and efficient manner. The Director will design, establish, organize, and direct the goals, objectives, and standards of performance for department staff; develop, implement, and interpret operating policies and procedures; and maintain and interpret standards, regulations, and codes.

Key Accountabilities:
Direct the implementation and evaluation of maintenance management programs for buildings, equipment, utilities and the grounds for the Hartford Region: Hartford Hospital, The Institute of Living and several other locations within the region
Promote the accuracy and utility of the facility condition assessment process for the hospital, and is responsible for establishing priorities for facility infrastructure needs. Collaborates with peers in other regions and regional leadership to finalize capital plans for facility infrastructure
Work closely with the Planning, Design, and Construction team to ensure building design and construction standards meet best practice for long-term maintenance and life-cycle costs
Collaborate and consult with peers and colleagues by defining functional standards translate into usable applications and/or care patterns, and by negotiating with peers and colleagues to develop mutually workable solutions in order to ensure consistency and continuity of functional application across the organization
Facilitate continuous performance improvement by encouraging innovation, supporting reasonable risk-taking, being open to new ideas and keeping up to date in the function
Conduct trend analyses and prepare reports for utilization, costs efficiencies and regulatory compliance
Negotiate, establish, implement and maintain vendor contracts for equipment utilization and repair; contracts with external agencies for independent contractors
Translate functional strategy into departmental strategy, operational plans, and owns department performance. Seek cross-functional alignment that supports, leads, monitors and directs the operational performance services to ensure high quality patient care services, in accordance with external regulatory requirements and policies
Assist and support executives in defining organizational goals and strategic plans and responsible for execution of functional strategy within area of responsibility; sets and achieves operational objectives which support organizational goals, including program development, process improvement, systems implementation and facilities planning
Direct establishment of annual goals and objectives, which support the business objectives, in conjunction with respective Managers, Physicians and the Executive Team. Collaborate with department heads for individual department facility needs and resolution of issues related to the engineering and maintenance services

Monitor organizational performance against budget and takes appropriate action to meet financial targets while providing leadership and direction and is accountable across multiple areas and/or for an extremely complex department, which has broad organizational impact
Deliver a high level of customer experience, timely notification of utility outages or interruptions, and day-to-day operations and maintenance. Service orientation that permeates through span of control, leads team in driving internal and external customer experience
Ensure a constant state of regulatory readiness. Lead the Joint Commission/CMS Survey experience at the facility level. Fully knowledgeable of activities necessary to produce a state of perpetual readiness and compliance
Responsible for short and long term department strategy for talent management, including acquiring, engaging, developing, retaining and managing performance of staff
Coach and mentor staff, utilizing H3W leadership behaviors


Bachelor’s degree in Engineering, Facilities Management, Architecture, Business or related field is required. Master’s Degree preferred
Ten plus years of experience in a similar healthcare environment is required, as is three to five years of management experience
Certified Healthcare Facilities Manager (CHFM) certification is preferred
Project Management or Six-Sigma certification preferred
Knowledge of regulatory compliance with Joint Commission, DPH, CMS, fire, utilities and hazardous materials safety standards
Demonstrated knowledge of healthcare facilities operations, planning, design, and construction
Knowledge of HVAC and refrigeration systems and equipment, steam and hot water generation systems, medical gas and vacuum systems, emergency power supply systems, fire protection systems, water and sanitation systems, safety and security systems, and building envelope systems

Negotiation skills to obtain service agreements at competitive market rates and strong fiscal management to ensure the most effective use of system resources is also required
Large scale hospital or multi-site experience and the ability to work in a complex, matrix organizational structure and develop strong relationships with all levels of management
Ability to organize and perform analytic operations so as to produce relevant statistical data as it applies to hospital planning and budgetary consideration
Demonstrates exceptional communication and engagement skills in working within a large healthcare system
Strong teamwork, interpersonal relations, communication, active-listening, and analytical skills
Creative and innovative problem-solving