Primary Office Location:
4140 East State Street. Hermitage, Pennsylvania. 16148.
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Position Title: Supervisor of Deposit Operations
Business Unit: Operations
Reports to: Varies
This position is primarily responsible for supervising multiple deposit functions in several areas of Deposit Operations. The incumbent oversees processing, monitoring and overall service for all consumer and commercial deposit accounts. This role reduces risk and serves as first line of defense by overseeing regulatory standards and requires deposit knowledge and experience. The incumbent implements strategies to achieve goals developed for the department and ensures that overall policies, procedures and training are developed, implemented and maintained throughout multiple deposit areas.
Directly supervises assigned personnel and communicates with appropriate management and staff personnel to provide detailed periodic updates, statistics and reports. Oversees the scheduling and distribution of work for multiple Deposit Operations functions in order to achieve established goals, meet critical deadlines and service level agreements.
Responsible to review multiple deposit procedures to ensure accuracy and ensure they are covering audit and regulatory requirements. Prepares updates and ensures proper distribution, training and retention of Deposit Operations procedures as well as the creating and retention of applicable process maps and job aids.
Supervises and oversees the direction, coordination and operation of multiple complex deposit functions, defines standards within the department to ensure assigned plans, goals, deadlines and service level standards are attained and directs and delegates daily operations of all department functions.
Interviews candidates for employment, makes hiring decisions, onboards new hires, and supervises the training of new hires. Performs personal actions including employee feedback, performance improvement plans, performance appraisals and works with the manger to ensure disciplinary actions comply with Human Resource policies. Conducts informative team meetings with assigned staff.
Takes ownership to solve, answer, communicate or escalate complex problems or issues. Develops and maintains appropriate escalation procedures and contingency plans, communicates recurring or serious issues to appropriate management or other bank areas. Problem solves and makes recommendations for temporary work arounds and viable solutions to avoid bank risk and ensure customer service.
Supervises and participates in the creation and review of new deposit products and processes, applicable system specifications and documents. Supervises and participates in the regression and new feature testing and live implementation of new core releases and upgrades. Participates in the development, enhancement and support of banking products, services and applicable software.
Supervises and assumes responsibility for testing and implementing bank initiated projects, gathers data, provides and maintains documentation and prepares reports for management. Assists in the deposit operations data mapping, testing and overall successful transfer of deposit and customer information data and processes during bank consolidations, acquisitions or mergers.
Supervises and assumes shared responsibility with manager for internal and external audits, internal and external compliance or regulatory reviews, Business Continuity planning, Risk Assessments and any other legal affiliated processes within Deposit Operations. Oversees applicable deposit compliance training for assigned staff.
Supervises and assumes responsibility for finding and implementing process improvements and efficiencies along within Deposit Operations. Conducts training and oversees monitoring and documentation to ensure employees are consistently adhering to procedures and maintaining approved best practices.
Supervises and assumes responsibility to ensure that all critical functions are tracked and accurate statistics are documented, communicated and maintained. Ensures that there is sufficient cross training on multiple critical functions throughout the department to ensure deadlines, service level standards and customers service can be maintained at all times.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent management skills
Excellent organizational, analytical and interpersonal skills
Excellent project management skills
Excellent customer service skills
Excellent communication skills, both written and verbal
Ability to work and multi-task in a fast paced environment
MS Excel - Basic Level
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
Physical Requirements or Work Conditions Beyond Traditional Office Work: