Avalon started in 2000 with three people in Syracuse, New York. We prided ourselves on high-quality products and a high level of customer service. We still provide the traditional services that got us started, but Avalon has evolved to offer a wide array of niche services including digital forensics, cybersecurity, and eDiscovery to a number of industries. Our company has grown to over 140 team members in six offices across three states, serving clients all over the United States. At our core, we are problem solvers. We work hard to find solutions to our clients’ challenges, and continue to prove that no one can out-service our team. Our fast growth has us in need of hard working, detailed oriented people who care deeply about providing excellent quality and service in everything they do.
Job Summary: A Managed Office Services Specialist fulfills the onsite contractual obligations of Avalon’s managed services accounts. They lend support to a variety of daily operations that could include copy center, mail room, docket clerk, hospitality and reception duties.
Job Responsibilities: Operate high speed copiers, printers, and scanners to produce client requested projects while following all production SOPs. Manage projects in a timely manner so production deadlines can be met Prepare documents for copying and scanning Setup digital files for printing Manage project deadlines Properly track all job totals so billing can be accurate Quality control projects to ensure desired results Communicate project issues with site supervisor so they can be handled appropriately Maintain confidentiality of all client materials Manage mail processing in a timely manner so delivery deadlines can be met Responsible for delivering mail to appropriate recipients Manage large volumes of incoming and outgoing mail daily
Knowledge, Skills, and Abilities Needed: High school diploma or equivalent and 1-2 years of experience in a customer service position Possess strong time management, communication, attention to detail and critical thinking skills Ability to operate desktop computer, scanner and other common office equipment including copiers, printers, etc Basic math and computer knowledge Proficiency in all Microsoft Office applications Experience working in a law firm preferred Must be able to stand or sit for 6-7 hours a day and lift up to 50lbs Strong organizational skills and dependability Valid driver’s license and clean driving record Flexible work schedule (M-F business hours, location may vary)
Avalon provides comprehensive training and solid leadership. Your personal growth and success are very important to the senior leadership team. Avalon offers competitive pay, commensurate with experience. However, experience is not necessary as we do offer paid training. A benefits package is available upon hire. Avalon offers paid time off (PTO), paid holidays, medical, dental, vision, health savings account, life insurance, accident, critical illness, hospital indemnity, 401K with a match, short term and long term disability and referral bonus.