Full Job Description
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 5 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
At least 3 years reporting experience, and 1 year supervisory experience
Strong call center and corporate level reporting
Experience with Exception Based Reporting and Root Cause Analysis
Strong familiarity with extracting data and manipulating large data sets with complex queries (using SQL, SAS, R, etc.)
Experience with relational databases (Google Cloud/Big Query, DB2, etc.)
Use of, familiarity with, and development in reporting visualization software and user interfaces (e.g., Tableau, Micro Strategy)
Demonstrated experience with process improvement and cross functional partnership
Familiarity and comfort with common enterprise applications (Office365, Share Point, MS Visio, etc.)
Customer Service oriented
Familiarity with object oriented programming in Python is a plus
Knowledge, Skills, Abilities and Competencies:
Strong Leadership and analytical reasoning skills
Strategic thinking with strong operational background in implementing new programs and change management
Strong Microsoft office skills, especially Excel
Ability to influence decision makers without direct authority
Strong Project Management Skills