Customer Experience Specialist

Juno - Portland, OR (28 days ago)


Do you have a passion for people, amazing service, and fun? If so, we want to meet you!

Join our amazing Customer Support team and provide exceptional service to a variety of people while having fun in a team driven environment.

About Us:

Juno is a rideshare start-up with a world-class user support team located in Downtown Portland.

We believe happier drivers create happier riders. By leading with our values and putting drivers first, we will pave the way for better experiences. We are seeking individuals with a sincere passion for connecting with people and improving their lives just by being yourself!

Global Customer Experience Specialist Responsibilities:

  • Assisting Juno drivers and passengers with any and all inquiries by phone and email
  • Managing and prioritizing multiple tasks cohesively
  • Working with amazing teammates to provide exceptional service
  • Having fun, this is not your average call-center
  • Ability to think on your feet. Autonomy and good judgment are key
  • Receive inbound calls/emails and handle any and all issues or questions

Global Customer Service Representative Requirements / Qualifications:

  • We are looking for people that have a genuine passion for providing amazing customer service
  • Lots of confidence and independence to take on personal responsibility
  • Excellent problem-solving abilities
  • Ability to work well in an unpredictable team driven environment
  • Comfortable learning and working with multiple computer systems
  • Open availability to work full-time 5 days a week
  • Open availability to work full-time any day of the week swing shifts between 1 pm and 11 pm
  • Must be available to start training by September 24th

Global Customer Service Representative Compensation + Benefits:

  • $19 per hour
  • +Benefits (medical, dental, vision, 401K)

Schedule:

  • 5 days a week (open Saturday - Sunday) with shifts between 1 pm - 11 pm
  • Shifts include 12:30 pm - 9pm, 1:30 pm - 10pm, & 2:30 pm - 11pm

Benefits

  • Flexible schedule (break out of the M-F box)
  • Medical, Dental, Vision, PTO, 401K
  • A fun and relaxed office (we wear jeans and love snacking)
  • Working alongside an amazing group of people
  • Be apart of a start-up adventure - Juno is going places!

Please submit a resume for consideration and a cover letter explaining why you would like to work with Juno, we will follow-up with your application by email.

Job Type: Full-time

Salary: $19.00 /hour