Customer Service Associate

Family Video | Highland Ventures LTD - Mason City, IA2.3


Customer Service Representative

Our Customer Service Representative provides exceptional customer service to all customers, handle day-to-day store operations and meet sales goals for movies, games and concessions designed by Store Management.

Our Customer Service Representatives are empowered to make decisions every day which will make our customers happy with their overall experience at Family Video.

We look for smart, talented, energetic individuals who we train and then let you make decisions to help our customers and improve our business!


  • Customer focused
  • Flexible work-schedule

Benefits and Opportunity

  • Hourly compensation

Highland Ventures Team Members enjoy flexible work schedules, paid training, and advancement opportunities. Benefits package includes a 401(k) retirement plan, medical, dental, life insurance, flex spend account, and paid vacation (eligibility requirements)

Job Type: Part-time

Salary: $8.50 to $9.00 /hour


  • Customer Service: 2 years (Required)
  • Retail: 1 year (Preferred)


  • High school or equivalent (Preferred)


  • Morning (Preferred)
  • Mid-Day (Preferred)
  • Evening (Required)

Work environment:

  • Store

Communication method(s) used:

  • In person