Dual Operations Manager

Virginia ABC - Virginia Beach, VA3.9

Salary: Up to $51,500

STORE LOCATION: Hilltop North Shopping Center, 1612 Laskin Road, Suite 774A, Virginia Beach, VA 23451

VA ABC is a progressive public safety state operational retail sales business. ABC's Retail Operations is our largest division consisting of 374 retail ABC stores throughout Virginia. We consider our dynamic and committed retail staff as one of the most important ambassadors in ABC's mission of Control-Service-Revenue. We offer an engaging blend of governmental and private-sector business environments.


This incumbent will be part of ABC's Retail Management Team responsible for managing all store operations to include inventory control, merchandising, accounting for all store funds safety and compliance and communicating staff about store operations and the overall agency mission and direction. They will be responsible for managing their staffing needs and ensure compliance with agency policies as well as, state/legal policies and procedures.

This Store Manager will provide supervision and development opportunities for their staff including training employees, assigning work responsibilities, performance evaluations and employee problem solving issues. They will be responsible for staff training on store products, proper customer service skills and sales techniques, and establishing procedures that comply with store policies and appropriate laws. The Manager will be responsible for effectively
managing and training staff in ID verification practices due to the diversity of customers the store serves daily.


Qualified applicants must have extensive working experience in providing management in a retail related establishment and knowledgeable in operational functions of properly managing store operations to include inventory/merchandising management, customer service techniques, cash accounting and making decisions and problem solving. The selected candidate must have knowledge and experience applying loss and theft prevention techniques. Experience handling a diverse customer base to include inquiries, product selection and complaints.

Applicants must have extensive knowledge in managing and supervising multiple levels of employees in a retail related environment to include training, developing staff for future career progression, handling disciplinary actions, performance management and employee relations, and possess working experience in staffing and hiring practices include: screening, interviewing and selection.

Candidates must possess extensive experience supervising the performance a multi-level team of associates and understanding of training techniques and

Applicants must possess the ability to work independently, maintain a high level of confidentiality and able to handle stressful situations. The ability to multi-task, utilize time management skills and organizations is a must. Extensive experience working and responding to inquiries with internal and external customers both in person and on the phone is paramount.

Experience with utilizing personal computers is needed along with working experience with general software (Microsoft Word and Excel), retail related software and electronic point of sales. The ability to communicate effectively with customers and employees of ABC, both orally and in writing is crucial. Must be able to lift 65 lbs. Must be at least 21 years of age.

For full consideration, all applicants must fully complete all sections of the online application. A resume will not substitute for an incomplete application.

The Virginia Alcoholic Beverage Control Authority does not provide sponsorship.

We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability.

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.

Criminal history record checks are required prior to employment.