Full Job Description
Now Brewing – Workforce Management Program Manager, International Operations Services
Operations Leaders! #tobeapartner
Are you passionate about serving others? Do you have an unwavering commitment to customers and partners? Our International Retail Operations team is seeking to hire a Workforce Management (WFM) Program Manager to lead work in support of the 15,720 stores (and growing), in 81 countries around the world.
As an International Retail Operations WFM Program Manager, you will drive operational excellence in all international markets by creating an international Workforce Management Center of Excellence. You will directly support the China and Japan markets, along with the Asia Pacific(AP), Latin America and Caribbean (LAC), and Europe Middle East (EMEA) Regional offices. This role requires you to have a basic understanding of labor and work in partnership with regional teams to identify and create strategies, plans and solutions that will improve licensees flow through, impact profitability and build market partner acumen. You will liaise with internal teams, clients and sponsors on program related matters, providing strategic direction, operations expertise and leadership.
As a WFM Program Manager, you will…
Set up and lead an international Workforce Management Center of Excellence. Define an approach, or framework, for labor investment; Creating an ecosystem of tools, support and acumen that when working together help our partners deliver the Starbucks Experience while managing the business
Be the primary point of contact and communicator between enterprise functional teams, international regional and market teams on all international Workforce Management related matters. You will Streamline requests, coordinate communications, share plans and provide dedicated expertise that will support regional and market teams, create consistency and ensure the right problems are being solved that impact profitability. You must be able to work flexible hours.
Consult, collaborate and provide a level of subject matter expertise (SME) across international with a deep understanding of business analysis & problem solving, teaching & training others, and operations. You will work with business leaders, stakeholders and functional teams to identify problem areas, conduct analysis with potential solutions. You will consult with stakeholders and influence leaders on what direction to take along with strategies and plans to improve performance. You will consult with teams on business requirements for WFM retail systems.
Identify and understands international market nuances and how to navigate a complex business environment. Working closely with international regional teams to balance a consistent approach to WFM while meeting market needs
Ensure program guardianship, adjusts priorities to meet business needs and bring in the right people at the right time to align, inform or consult. Monitor program/project progress and solve problems that arise. Make sure all teams working on a problem, program, or project know the business goal and objective, and work towards accomplishing the goal
Lead multiple priorities across multiple international markets. Responsible for developing, updating and delivering international WFM materials and tools, and building WFM acumen across key international market functions and regional teams.
We’d love to hear from people:
Who can model and acts in accordance with Starbucks guiding principles
With experience building a complex program and to lead large-scale projects from ideation to implementation
That are able to establish, build and manage relationships in a large matrixed organization
That have the ability to communicate complex program/project information in a clear and succinct manner and influence key stakeholders and leaders
With strong analytic and problem-solving skills
With the ability to influence, teach and train others
Summary of Experience
Multi-unit responsibility with retail operations understanding
General understanding of analytics and data
General business experience in large, matrixed organizations
Managing complex large-scale business projects
Working with end-users to define workflows and integrate business processes and technology into effective business solutions
Building, leading and mentoring teams
Required Knowledge, Skills and Abilities
Strong analytical skills with ability to simplify and structure complex and ambiguous problems
Ability to communicate clearly and concisely, both orally and in writing
Ability to present complicated material in a concise and effective way
Project management skills for large and complex problems involving multiple sub-teams
Ability to build collaborative relationships with business partners
Ability to positively contribute, lead and establish cross-functional, teams
Ability to mentor and develop others
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Knowledge of basic business principles and company goals and objectives
Ability to negotiate and influence
Join us and be part of something bigger. Apply today!
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com
