Seasonal - Back Office PM Shift

Discover Financial Services - West Valley City, UT3.9

Temporary
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At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for handling routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts, and procedures. Navigates a computerized system for responding to and/or troubleshooting customer questions.

Class Start Date: Monday, June 10th, 2019

Shift Requirements: 2:30 pm to 10:00 pm Monday through Friday with weekends as assigned

Starting Wage: $15.25/hr + shift differential

***This is a seasonal position for the Summer***

This Summer position is perfect for college students, educators, ski industry workers, tax professionals or anyone who would like to make money over the Summer!

Major Responsibilities:
Documents customer files.
Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type.
Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures.
Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases.
Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels.
These routine customer service inquiries require the use of standard screens, scripts, and procedures.
INDDFS
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Preferred Qualifications

If we had our say, wed look for:
H.S. Diploma or GED
In lieu of a degree, 1+ years of experience in Customer Service
Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.