Medical Intake Coordinator - Option to work from home!

Healthcare Strategie - Columbia, MD (30+ days ago)


Job Summary:
This full-time position performs duties related to the facilitation of requests for medical services for various benefit plans. This position is a Monday to Friday day shift position. Telecommuting an option.

Job Responsibilities:
  • Answering calls related to medical services to determine if prior authorization is required for the requested services
  • Explaining the role and function of our company
  • Documentation of calls into the computer system
  • Collecting the caller’s demographics, provider and clinical information to initiate an authorization for medical services
  • Providing education and technical support to members
  • Communicating medical review outcomes completed by a nurse to medical professionals and members when required
  • Triage calls for referral to applicable HCS products
Education and Experience:
  • 1+ years’ experience in a health care setting preferred
  • 1+ years’ experience in a call center environment preferred
  • Medical terminology
Skills and Abilities:
  • Very strong verbal & written communication skills are a must
** Spanish speaking a plus!

  • Demonstrated problem solving skills
  • Ability to multi-task
  • Decision making skills
  • Ability to counsel people based on policy, procedures and plan design
  • Good computer skills with knowledge of Windows based software is necessary
Compensation and Benefits:
  • Competitive salary, based on experience
  • Excellent benefits package available