Technical Support Specialist

US Radar Inc. - Morganville, NJ

Full-time

Overview:

  • Configuration, support, and troubleshooting client systems
  • Maintaining detailed documentation of technical issues and customer support calls
  • Conducting customer training sessions
  • Creating training materials and product tutorials

Primary Qualifications:

  • Thorough knowledge of current operating systems, web browsers, and Office applications
  • Experience diagnosing and resolving technical issues with an emphasis on customer service
  • Ability to maintain composure while troubleshooting and solving issues
  • Excellent written and communication skill
  • Eligible to work in the US without sponsorship

Preferred Qualifications:

  • Bachelor's Degree in a technical field
  • Proven experience in a customer support role
  • Understanding of underground utilities and construction

Job Type: Full-time

Experience:

  • Technical Support: 2 years (Required)

Work authorization:

  • United States (Preferred)