**OPEN TO PERMANENT HEALTH SERVICES MANAGERS.
The Bureau of Mental Health is responsible for mental health service delivery to residents of New York City. The Bureau fulfills this responsibility by managing the development, implementation, and oversight of ongoing and new mental health initiatives for all New York City residents.
The Bureau is also responsible for procuring and overseeing more than 400 treatment, rehabilitation, housing, case management, and advocacy contracted programs in addition to court-mandated Assisted Outpatient Treatment, Single Point of Access for people with serious mental illness, NYC Supportive Treatment And Recovery Team for people with first episode psychosis, NYC Safe and the Mental Health Service Corps. The Bureau aims to ensure full access to quality, community-integrated, recovery focused care for all residents and is committed to implementing ThriveNYC, the mental health roadmap for all.
The Office of Housing Services (OHS) is responsible for developing new supportive housing opportunities and monitoring service delivery at more than 200 scattered site and single site supportive housing dwellings. Supportive Housing programs serve individuals and families coming from chronic homelessness who have a mental illness and or a substance use disorder. In addition, the Office of Housing Services promotes the development of regulatory, legislative and systemic enhancements to supportive housing within the context of the larger NYC mental health delivery system and homeless services system. Agency program performance is monitored through data collection and analysis, ongoing site visits and program meetings. Program Specialists provide continuous technical assistance to support the programs delivery s of quality services to tenants. The office works closely and collaboratively with other offices within the Bureau of Mental Health across the Division and other City agencies to ensure that services provided in NYC are recovery focused, consumer driven and operating within the premise of “Best Practices.”
Reporting to the Deputy Director of the Office of Housing Services, the Supervisor will be responsible for:
- Supervising office staff to support and monitor their management of an assigned portfolio of contracted service according to relevant policies and procedures
- Timely completion of scopes of service that clearly communicate the intended purpose of contracted services, the process by which the service is expected to achieve the intended purpose, and the Program Indicators s by which the program implementation will be evaluated
- Timely review of budgets to ensure that all line items, deliverables or performance payments relate and support the implementation of the scope
- Timely and appropriate response and resolution to questions, concerns and complaints from programs and consumers
- Timely and appropriate corrective action plan to resolve audit deficiencies, egregious or persistent problems
- Ensure program monitoring related communications and guidance to contracted providers promote quality and consistency in program monitoring
- Ensure yearly assessment of program quality is conducted.
- Conduct direct management of an assigned program portfolio as per the Program Specialist role
- Assist with the development of new programs, including drafting and evaluation of requests for proposal (RFP); drafting of scopes of service and program standards; and identifying key performance indicators (KPIs) for successful implementation and negotiating budgets
- As needed, ensures the responsible closure or transfer of programs, including the appropriate transfer or termination of service delivery
- Review program indicators of assigned programs to inform program performance evaluations, adjustments to program scopes and budgets to support programmatic improvements, contract renewals and terminations
- Address questions, concerns and complaints from programs and consumers
- Coordinate develop and conduct meetings and trainings to address staff and program needs.
- As needed participate in ongoing site visits to assess and review the quality of program monitoring.
- Review and discuss programmatic audits and fiscal issues with staff and providers.
- Review and negotiate program budget for optimal program performance.
- Identify potential program and contracting issues including budgeting that is impacting program services.
- Assist in the negotiation of contracts or MOUs between the Department, public and voluntary agencies.
- Act as liaison to government and interagency committees and represent DOHMH professionally at meetings, conferences and workgroups.
- Draft reports and correspondence on behalf of the Office and assist with the preparation of reports on agency functioning and service delivery as requested.
- Undertake and /or participate in special projects to evaluate and improve the quality of services, operations and needs of the public.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and five years of full-time professional satisfactory experience acquired within the last fifteen years, in a health services setting such as a laboratory, hospital, or other patient care facility, or in a public health, environmental health, or mental hygiene program, at least 18 months of which must have been in a managerial capacity, consisting of managerial experience clearly demonstrating the ability to perform difficult and responsible managerial work, requiring independent decision-making concerning program management, planning, allocation of resources, and the scheduling and assignment of work.
2. Education and/or experience equivalent to "1" above. Education may be substituted for experience on the basis that each 30 graduate semester credits from an accredited college in hospital administration, public health, public administration, business administration, management or administration can be substituted for one year of non-managerial experience up to a maximum of 60 semester credits for two years. However, all candidates must have a minimum of a baccalaureate degree and 18 months of managerial experience as described in "1" above.
- Experience providing supervision to direct service staff within a setting that serves to homeless or formerly homeless person and persons with a serious mental illness and/or a substance use disorder homeless.
- Possess exceptional written and verbal communication skills, strong analytical and problem-solving skills and the ability to manage competing priorities and track progress to adhere to set timelines.
- Strong computer and data management skills, including software such as Microsoft Excel and Word. Proficiency with Microsoft Word, Excel and Power Point.
**IMPORTANT NOTES TO ALL CANDIDATES:
If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
- A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
- Proof of Education according to the education requirements of the civil service title.
- Current Resume
- Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)
Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.
If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.
The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.
Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
"FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL”
Apply online with a cover letter to https://a127-jobs.nyc.gov/. In the Job ID search bar, enter: job ID number # 430410.
We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.
The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.
All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.
This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your resume that you would like to be considered for the position under the 55-a Program.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.