Customer Service-Banking Support

Discover Financial Services - Phoenix, AZ (30+ days ago)4.0


Discover Financial has an exciting opportunity available to join our Deposit Products Bank Team! This position starts on September 4, 2018.

We are currently hiring for a variety of Shifts. The starting pay is $16.25 an hour!

We are looking for career minded people that have a passion for providing the best customer experience!

As a Banking Customer Service Rep, you will enjoy an upbeat, fun and social environment; all while working hard when engaging on inbound phone calls and online with our valued Discover Financial members. This high achieving team is exclusively responsible for handling any and every need, for all of our DiscoverBank.com members and the bank member inquiry types vary greatly. You will be responsible for assessing and handling a wide range of Discover customers banking needs. Discover Banking members include multiple account types (CDs, online checking, money market, etc.). This role responds to multiple customer inquiries in a timely manner, maintains records of problems and inquiries handled, ensures adherence to required Banking Regulations, and suggests means of improving service based upon customer inquiries and complaints. You will also promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

Discover has fostered a culture that encourages you to think long term, with a real emphasis on growth/development, career-pathing and internal advancement opportunities.

For our Bank Customer Service Representatives benefits start DAY ONE of employment. These include:

Medical/Dental/Vision/Life Insurance

Paid time off (20 personal days + 7 holidays per year)

Tuition Reimbursement available your first day of employment

401K

Employee Stock Purchase Plan

Full service cafeteria

Access to fitness center

Opportunities to Volunteer in the community

Development Groups and Trainings

A GREAT Culture!

  • Training Begins September 4, 2018.
**Opens Shifts Range From: 7:30am-10:30pm (Weekend and Holiday Requirements)

*** $16.25/hr

Position also known as: Banking Customer Service, Banking Support, and Customer Service Banking Representative

Job Code: 361748

Key Responsibilities:
o
Listen
to real needs of our customers and offer powerful solutions, as we pride
ourselves on our One Call Resolution process

o
Answer
high-volume inbound calls in a timely and efficient manner

o
Deliver
great customer care by responding to inquiries regarding accounts in a fast
paced, structured environment

o
Maintain
a high level of knowledge with Discover Banking products, technology/computer
skills and marketing/promos

o
Produce
extraordinary results measured by customer satisfaction, efficiency, call
quality and established metrics

o
Answer
high-volume inbound calls in a timely and efficient manner.

o
Multitask
at a high level, while effortlessly adapting to the ever-changing world of
finance

o
Promote
a risk-aware culture, ensure efficient and effective risk and compliance
management practices by adhering to required standards and processes

Skills Desired:
Key Skills/ Qualifications:
o
Capable
of building customer loyalty through listening, relationship building, and
professional and persuasive communication skills

o
Able
to influence, creative problem solve, and find customized solutions

o
Flexible
and adapt to change well

o
Able
to navigate various computer applications, retrieving relevant information to
respond to and service customer inquiries

o
Outstanding
analytic skills

o
Superior
verbal/written communication skills Technology/Computer skills

o
Perform
other duties assigned to you