Intake Coordinator

Cranial Technologies - Tempe, AZ (30+ days ago)3.3


We’re looking for the right person for our Intake Coordinator position. If you are an intelligent, enthusiastic and friendly person, we want you on our team! The purpose of the Intake Coordinator is to educate newly referred patients about the DOC Band and schedule evaluation appointments. The right person will work closely with our Clinical Sales Reps to communicate referral trends and our Insurance Coordinators to ensure the patient begins treatment as quickly and as easily as possible. So, we’re looking for an individual that is a “people person” and is capable of cultivating relationships with patients and co-workers alike.

Cranial Technologies, headquartered in Tempe, manufactures the DOC Band®, a customized medical device that reshapes babies’ heads. You would be an important part of a team that changes babies’ lives.

Responsibilities include:
  • Provide outstanding customer service to all of our patients
  • Educate potential patients about evaluation appointment, treatment process and insurance process
  • Patient registration, appointment scheduling and handling of all intake calls for over 30 clinics across the US
  • Conduct outgoing patient referral calls for over 30 clinics across the US
  • Distribute incoming corporate calls appropriately
  • Identify potential conflicts or other trends with the schedule for each clinic location
  • Scan communication from doctors and insurance companies into practice management software

Job Qualifications

Requirements:
  • 1 – 2 years customer service experience
  • 1 – 2 years experience with computer software
  • Exceptional communication and human relations skills in working with people from different backgrounds
  • Energetic and enthusiastic personality is a MUST
  • Ability to learn new things quickly and apply them in a fast paced, ever-evolving environment
  • Professional image in appearance, words and actions
  • Bilingual in English and Spanish is preferred
We offer an excellent benefits package:
  • Medical, Vision, and Dental Insurance
  • 401k Retirement Plan
  • 3.5 Weeks Paid Time Off
  • Life Insurance
  • Short/Long Term Disability Insurance

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