Clerical Receptionist I

Zenith American - Las Vegas, NV3.0

Full-time
JOB TITLE:
Clerical Receptionist

DEPARTMENT:
Pension (Las Vegas)

JOB DUTIES:
Provide services for the Claims, Contribution Accounting or Pension Department.

Responsibilities include:
Answering phone calls; greeting, identifying, and assigning participant/retiree inquiries to appropriate departmental staff.
Opening, date stamping, logging, counting and distributing mail within the department on a daily basis.
Coordinating appointments with pension processors; performing clerical duties as required (typing, filing, copying, microfilm and microfiche research, etc.).
Keeping reception area stocked with forms and booklets.
Assisting retirees with address changes, stop payment orders, and direct deposit inquiries.
Assist in completion of income forms from various agencies.
Assists in processing of Annual Certification Letters.
Cuts checks.
Document ETK system as required.
Must meet the department's quality and production standards for this job, as provided on the work standards grid.

JOB REQUIREMENTS:
Minimum Education & Experience

HS or GED.
Minimum of one year experience as a Receptionist in a professional office.
Bilingual required.
Mental/Visual Concentration or Manual Dexterity

Requires normal concentration easily learned, simple movements

Computer Operations

Must be PC literate.
General knowledge of MS Word, and MS Excel.
Typing score of 35 WPM general knowledge of 10-key.
Physical Work Environment

Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements
May be subject to interruptions
May be required to lift a maximum of 25 lbs
Meets established attendance and punctuality guidelines

COMPETENCIES:
Customer Focus

Understands customer needs, both internal and external, and looks for opportunities to provide the highest quality service

Quality Focus

Looks for opportunities to provide the highest quality service.
Maintains appropriate documentation
Works with other employees/departments to ensure timely and quality service
Analysis

Some analytical/problem solving skills
Some research skills
Mathematical proficiency preferred.
Planning

Solid organizational skills
Ability to prioritize and multi-task

Communication

Solid written, verbal, and presentation skills
Listens actively and communicates effectively with participants, co-workers, Clients, Employers and Vendors.

Interpersonal Relations

Assists participants, co-workers, clients, employers and vendors in a friendly, courteous, and professional manner.
Uses courtesy in communication and working with others.
Works with other employees/departments to ensure timely and quality service
Patience and rapport with others required.
Teamwork

Works well in a team environment with minimal supervision
Contributes to team tactics to meet defined goals
Supports a work environment that is conducive to team productivity
Accepts team decisions and works toward implementation

Positive Attitude

Highly motivated
Demonstrates flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, and rapid change
Integrity

Approaches all business decisions and actions guided by sound personal and professional beliefs
High level of credibility and confidentiality
Earns trust by dealing honestly and following through on commitments