Workday Manager

Raising Cane's - Plano, TX4.1

Full-timeEstimated: $72,000 - $100,000 a year
The HRIS & Process Improvement Manager is a subject matter expert on critical processes and policies. This position provides day to day support to key stakeholders through interaction, understanding, review and recommendation of business process improvement that will better prepare the organization for scale and growth. Workday experience is a must!

Required Core Competencies

Team oriented, collaborative & culturally aligned (Work Hard & Have Fun!)
Restaurant Support focused!
Sales driven & Profit smart
Exercises good judgment & decision making
Internally motivated & trustworthy
Problem solver, analytical, detailed & process oriented
Self-starter, organized and able to manage multiple priorities (multi-tasking)
Excellent interpersonal & communication skills
Ability to establish goals and convert plans into action
Data-driven, detail and results oriented
Highly confidential

Principal Responsibilities & Duties

Primary Responsibilities

Collaborates with key stakeholders in Benefits, Compensation, Crew Relations, Recruiting, IT, Legal, Restaurant Excellence, Training, Communications, etc. to identify and refine business needs for Crew processes
Works closesly with IT Workday team on all system upgrades, new functionality implementations, optimization requests and prioritization of open issues
Serves as the Subject Matter Expert (SME) in the design and implementation of new Workday functionality and optimizations as prioritized by the IT Steering Committee
Aligns with IT on test scripts and scenarios and performs user acceptance testing for the semi-annual upgrades, launch of new functionality, break fixes, optimizations and cyclical processes
Manages the cyclical Crew Resources processes (ie – open enrollment, performance management, merit planning, etc.)
Performs data audits to assist in maintaining compliance and accuracy
Provides end-user troubleshooting, documents issues or defects, manages issues resolution and follows up with key stakeholders on system configuration changes
Creates or modifies functional Crew Resources reports and analyzes data and metrics to support Crew Resources leadership with making informed business decisions
Documents processes and prepares functional training materials for the Crew Resources team
Provides content for new and modified business processes for Company training (ie - reference aids, program guides or e-learning modules)
Provides critical information to the Restaurant Excellence and Communications team to assist with the launch of new functionality and/or cyclical Crew processes
Partners with IT to monitor Crew Resources integrations and troubleshoots errors
Performs other projects and duties as assigned

Position / Role Requirements

The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.

Ability to deliver results under heavy pressure deadlines
Must maintain disciplined time management and follow-up work to completion
Ability to work in a fast paced, consumer brand organization
Must maintain confidential information
Excellent written and oral communication skills
Strong technical aptitude and analytical skills
Demonstrated skill in process improvement and project implementation
Technical proficiency in MS Office, including Word, Excel and PowerPoint
Broad knowledge of multiple functional areas within Workday (ie – HCM, Time Tracking, Absence, Benefits, Advanced Compensation, Talent, Performance, etc.)
Experience with iCIMS a plus
Prior system implementation is a plus

Qualifications, Experience & Education

Bachelor’s degree in Human Resources or Information Technology or equivalent Workday experience
5+ years supporting Crew Resources operations and related processes
3+ years of prior HRIS (Workday) experience
Eligibility to lawfully work in the U.S. is required