Performs receptionist, scheduling, registration and medical record duties to support practice operations. Schedules and cancels patient appointments. Greets patients, families and visitors. Registers patients, verifies data and assists with completing forms. Obtains and updates demographic, billing and third party coverage information. Explains policies and procedures to patients, families, and visitors as needed. Obtains and prepares medical records for patient appointments and inserts appropriate forms. Reviews medical records for completeness. Initiates procedures to locate missing information prior to the patient visit. Files records, correspondence and reports into the medical record after completion of patient visit and maintains file system in order. Copies medical records as needed. Answers and screens incoming telephone calls, takes accurate and thorough messages. Promptly triages emergency telephone calls. Schedules procedures. Instructs patients and families regarding preparation for procedure and post procedure needs. Listens courteously and responds to patient questions, concerns, and or refers to the appropriate individual. Presents statements to patients following their visits. Collects office visit fees from patients. Discusses status of accounts and outstanding balances with patients. May assist with billing. Arranges referrals and completes required referral paperwork. Regularly inventories and orders office supplies. Keeps work and waiting areas neat and organized. Sorts, stamps and distributes incoming mail and prepares outgoing mail. Calls patients to remind them of appointments, calls about test results as directed by the physician, may also schedule testing. Follows up on missed appointments. Assist with billing and or patient flow as needed. Prefer medical terminology, an understanding of third party reimbursement requirements, CPT and ICD-9 coding.
High School Equivalent / GED 1-3 years of experience