Clinic Customer Service Rep

Ascension, WI - Milwaukee, WI3.5

We Are Hiring

Clinic Customer Service Rep - Oncology Support Services 001 - Part - Time, Day - Water Tower Medical Commons - Milwaukee, WI

Why Join Ascension?

In Wisconsin, Ascension operates 24 hospitals and hundreds of related healthcare facilities that together employ more than 23,500 associates. Across the state, Ascension provided more than $230 million in community benefit and care of persons living in poverty in fiscal year 2016. Serving Wisconsin for 169 years, Ascension is a faith-based healthcare organization committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension is the largest non-profit health system in the U.S. and the world’s largest Catholic health system, operating 2,500 sites of care – including 141 hospitals and more than 30 senior living facilities – in 24 states and the District of Columbia. Visit We’re looking for talented associates to join us as we continue advancing healthcare across Wisconsin.

What You Will Do

As an associate with Columbia St. Mary's-WI, you will have the opportunity to perform clerical and reception duties associated with patient registration.

You will:
Greets patients and visitors, responds to questions/concerns and directs them to appropriate location.
Provides on - going communication with clinical staff regarding patient status.
Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
Determines and accepts required payments, including co - pays and deductibles.
Maintains/portrays a professional/knowledgeable atmosphere for dealing with the public on a daily basis.
Maintains patient confidentiality.
Scans documents including correspondence and Explanation of Benefits (EOB).
Answers incoming phone calls and schedules patients in Patient Management System.
Promotes access of appointments and testing, whether with their own clinic or other areas of organization.
What You Will Need

HS or Equivalent
High School Diploma or equivalent required

Work Experience:
One year related experience preferred.
Equal Employment Opportunity

Ascension Wisconsin is an equal opportunity employer and will not discriminate against employees or prospective employees on basis of age, race, creed, color, religion, marital status, sex, national origin, ancestry, citizenship, sexual orientation, disability, arrest and/or conviction record, military status, protected veteran status, or any other characteristic or status protected by law.