Electronics Technician - Customer Support

Morningstar Corporation - Jessup, MD

Full-time

Morningstar Corporation, the world’s leading supplier of solar charge controllers and inverters, has openings for Electronics Technicians interested in Customer Support in our Jessup, MD location. This position is part of our Tech Support Team which interfaces with customer inquiries about our products and assists our design engineers on QA and testing protocols of our solar charge controllers and inverters.

Responsibilities

  • Resolve customer product support questions via phone & email/web submission
  • Confirm Warranty Claims and Process returned product
  • Basic product failure evaluation
  • Update website with FAQs and Short Docs

Requirements

  • AA in electronics
  • Troubleshooting product or systems remotely both written and verbally
  • Basic computer/database skills.
  • Experience with Salesforce.com or comparable CRM desired
  • Organizational skills and good decision-making skills
  • Comfortable with a small team environment
  • Spanish speaking a plus.

For 26 years, Morningstar Corporation has successfully designed high quality, reliable and innovative power electronic products for the solar (PV) industry. We are leaders in the off-grid solar energy market throughout the world. Our multi-cultural employee base is the cornerstone for our collaborative atmosphere within the organization as well as with our customers.

Technical Support Specialists work with our customers answering technical questions on our products and trouble-shooting problems. They may also interface with our design engineers and sales team on sustaining engineering issues and complex warranty claims. Our Specialists must have an interest in solving technical issues on the spot and providing a high level of customer service and support to people from all over the world.

We seek talented professionals looking to help make the world a better place through renewable energy. Our employees are passionate about what they do. We want people with a long-term perspective who wish to become an owner of the business and directly contribute to our growth and success. Successful applicants will wish to continue our history of exceptional customer service.

Morningstar offers an Incentive Stock Option Plan and an Employee Stock Purchase Plan in addition to a full benefits package that includes Medical, Dental, Vision plans and a 401(k) retirement plan. Salary is competitive and a relocation package is available for qualified candidates.

Job Type: Full-time

Experience:

  • relevant: 1 year (Required)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Parental leave
  • Relocation assistance
  • Professional development assistance
  • Tuition reimbursement

Typical start time:

  • 9AM

Typical end time:

  • 5PM

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Outcome-oriented -- results-focused with strong performance culture
  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma