Customer Service Representative

Secure Transportation - Phoenix, AZ (30+ days ago)2.9


$13.50 HR / CSR – Customer Service / Reservation Representative – Part Time and Full Time (potential to go to $14 HR after 90 days)

Who we are: Secure Transportation, leader in non-emergency transportation is an experienced ground transportation company with 35+ years in the industry and is devoted to providing the absolute highest level of service and professionalism for its clients & employees. We offer a range of services throughout California and across the U.S.

Summary Description

::: Looking for Monday – Friday :::

Come be part of the exciting changes we have going on in our Care Center. We are looking for highly energetic service minded professionals that want a career in customer service! The Reservation Representative is not your average role, it is focused on exceeding the Customer’s expectations with every interaction. There is no cold calling or sales metrics to get in the way of your success. We are about service and want the people who we bring on board to be about service as well.

Spanish speaking team members start off at $13.50 per hour (with opportunity to reach $14 per hour after 90 days), while our English-speaking team members start at $12.50 per hour (with opportunity to reach $13 per hour after 90 days).

With competitive benefits, paid days off and opportunities to grow, we are sure that if you come see what we have to offer, you’ll want to stay.

Key Tasks and Responsibilities

The Reservation Representative take inbound phone calls and input medical transportation reservations ensuring all customer requests are fulfilled in a courteous and professional manner. In our new, state of the art Customer Care Center, our Representatives maintain a happy client following and provide extraordinary Customer Service experiences. Overtime may be required as needed. We have shifts open for all hours/days. Exceptional service is not a luxury, it’s our calling.

Education & Training

Some college and or equivalent experience 1-year experience is preferred.

Bi-lingual English/Spanish

This is a full time non-exempt position that offers a competitive salary and comprehensive benefit package. The benefit package includes vacation, sick pay, holiday pay, medical, dental, vision, voluntary life, and a 401(k) plan. Must pass Able to pass a typing test pre-employment drug test and background check prior to employment.

If this sounds like the opportunity you have been looking for and you see yourself being a champion of our culture and core values, please send your resume and cover letter. Please include your salary history and why you believe this is the right opportunity for you. We would love to hear from you.

Job Type: Full-time and Part time positions available

Required education: High school or equivalent

Required experience: Customer Service: 1 year preferred

Required language: English

Pre-employment drug test required

Secure Transportation is an Affirmative Action/Equal Employment Opportunity Employer

Job Types: Full-time, Part-time

Salary: $13.50 to $14.00 /hour

Experience:

  • Customer Service: 1 year (Required)

Education:

  • High school or equivalent (Required)