Overview
We are seeking a dedicated Office and Mail Manager to join our team. The ideal candidate will be responsible for overseeing the daily operations of our office and mail team, ensuring efficiency and professionalism in all aspects of administrative support.
Responsibilities
· Review printed reverifications for accuracy and determine if any errors need to be corrected.
· Fold all reverifications that are to be mailed.
· Add postage/seal all envelopes prior to them being mailed.
· Take the mail to the post office several times a week as needed.
· Ensure supplies are ordered when needed.
· Ensure the mail team takes out the trash and keeps the office clean.
· Open returned mail, scan and accurately track reverifications in quality control software.
· Open, review and track completed vendor reverifications as it relates to reverifications.
· Process check requests daily.
· When checks are received, these must be added to the reverification and sent out in the mail.
· Correct reverification errors prior to mailing out the documentation.
· Be open and accepting of feedback and make changes within an acceptable time frame to your work/behavior based on the feedback given.
· E-mail daily production numbers to management daily.
· Ensure staff arrives on time each day.
· Ensure all office and company policies are followed.
· Voicemails checked daily.
· Answer and return all phone calls timely.
· Follow company policies and procedures; ensure work is completed accurately and timely.
· Meet all goals set for each task worked on daily.
· Work with Reverification Manager to ensure all reverification goals are met.
· Work with Reverification Manager to ensure Key Performance Measures are met.
· Perform other duties as required or assigned.
Qualifications
· Ability to manage a pipeline of mortgage loan documents sent for reverification
· Demonstrate consistent attention to detail
· Strong verbal & written communication skills
· Proficiency with Microsoft Office applications, specifically Word & Excel & other PC application.
Ability to manager a team of employees on a daily basis
Must be to work on time and work all scheduled days
Job Type: Full-time
Pay: $18.16 - $19.15 per hour
Expected hours: 40 per week
Work Location: In person
