Full Job Description
Native language speaker
1-2 years of business experience
Excellent attention to detail ability
Strong organizational skills
Excellent ability to deep-dive data and generate insights
Excellent oral and written communication skills
Ability to communicate effectively with both technical and non-technical individuals
Proven track record of strong delivery of results
Bachelor or Master’s degree in Linguistics
Proven track record of working both independently and collaboratively with global teams
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Bi-Lingual Italian Language Quality Specialist - Seattle, WA- US
Candidates must be fluent in Italian and English
While Amazon is a global company, this specific position is located in Seattle, Washington at 207 Boren Ave N, Seattle. In order to be considered for this position, your ZIP code must be within 50 miles of this address.
What is Amazon Customer Service All About?
Our mission is to be Earth’s most customer-centric company. To achieve this goal, Amazon Customer Service is seeking candidates who exemplify Customer Obsession and enjoy problem solving on behalf of others. Our Amazon Leadership Principles (https://www.amazon.jobs/en/principles) are not just words on a screen – they are a driving force in the decisions we make every day.
What Is This Role All About?
The Customer Engagement Technologies (CET) organization powers CS by developing elegant Customer and Customer Service Associate facing products globally. These products offer effortless self-service and automation solutions to our customers. If the customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers’ issues using our associate facing products powered through human centered design. One of these solutions is a new translation system built using neural machine translation technology (through AWS Translate models) that aims to support high-quality, real-time translations for up to 39 languages. By applying automated translations to text-based customer service channels (e-mail, chat, and Message Us), the product’s vision is to remove language as a barrier and enable flexibility in the CS labor force, so that Amazon can support customers anywhere around the world, irrespective of the language the CSA speaks.
What Does Amazon Need From Me?
Our team is looking for a talented Italian Language Quality Specialist to drive Italian to English and English to Italian machine translation improvements in partnership with the Machine Learning team. Specifically, you will audit cross-language interactions on text based channels, review and assess the quality of the machine translations in each direction, and inform the highest priority machine translation improvement opportunities that will improve the customer experience. You will work with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translation improvement processes, enhancing the product experience, and executing the machine learning roadmap for the product. You will be part of a Global Product Management team whose innovations and strategies will influence what we build and how we surface information to solve customers’ issues globally.
A successful candidate is a native Italian speaker who also speaks English, is extremely detail oriented, an effective communicator, has demonstrated the ability to earn the trust of stakeholders across a cross-functional team of individuals, is data-driven, has a strong eye for opportunities. You are customer obsessed and not afraid to get your hands dirty analyzing thousands of interactions. You are willing to experiment, fail fast, learn and iterate to improve. You understand and account for the implications of your work to frontline operations.
Except as otherwise required by law, this role pays $22.50 per hour
Eligibility for health care coverage plan
Overtime pay at 1.5x base rate
Employee Assistance Program
A supportive team of leaders and peers
An opportunity to help create history