Quick Lane Techinician

Johnson Sewell Ford Lincoln - Marble Falls, TX (30+ days ago)


Make 100 % productivity the goal and keep as close to that as possible. Use factory specifications as the standard in all repair, service,and customization work. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service. Receive service assignments from the service writer or service manager. Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level. Submit your request parts as soon as it is determined what is required fora particular job. Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information. Aid service writer as needed to write work orders,conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction. Maintain a clean,efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion. Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off. Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly,correctly and cheerfully. Performs any and all repairs and services as indicated on Vehicle Inspection Report or Repair Estimate Order and reports any findings to the Service Advisor. Maintains all personal and company-provided tools and equipment in proper operating condition. Reports any missing or damaged company tools or equipment to management. Suggests products, services,equipment or practices to improve sales, safety or customer satisfaction. Determines work that needs to be done immediately and work that could be done later and then notifies the customer. Utilizes Quick Lane processes and policies to ensure customer satisfaction and efficient and effective service operations. Visually inspects vehicle parts for damage or safety issues. Complies with all OSHA/NOSHA, state and local laws regarding safety, hazardous materials,and environmental materials

Job Type: Full-time