Operations Supervisor

FirstBank Holding Company - Ahwatukee, AZ (30+ days ago)3.2


ESSENTIAL DUTIES AND SUPERVISORY RESPONSIBILITIES
In addition to the duties described in the Assistant Operations Supervisor position, an Operations Supervisor has

the following duties:
  • Oversees operational processes of multiple departments (or single, large departments) and approves transactions and exceptions
  • Ensures operations are compliant with regulations and internal policies
  • Leads in-branch customer engagement and development to achieve product sales and growth
  • Oversees employee development including operations training, product knowledge, customer service, etc.
  • Opens and closes the bank, consistent with security policy
  • Operates the branch in absence of officers and branch managers, which may serve as a primary function
  • Ensures proper branch coverage and scheduling
  • Prepares and conducts employee reviews (including disciplinary notices)
  • Other duties and projects as assigned
  • Understands and complies with all provisions of the Safety in the Workplace policy
SUPERVISORY RESPONSIBILITIES
  • Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a
specific shift or a portion of a function, facility or location. May assist with training and payroll. Depending on the size of the branch, supervises staff of two to several employees, which may include Loan staff, New
Account Representatives, Tellers, etc.
Work Hours Will Include Saturdays