ForeOptics, a dynamic and innovative management consulting organization specializing in business transformation across many industries. We help our clients develop strategies and execution plans that solve critical business challenges. Our solutions focus on people, process, data and technology that enable true operational and digital transformation. We employ agile principles in our methodologies that drive rapid results. Our team is staffed with industry practitioners and subject matter experts who are adept at successfully driving complex change.
Our values and culture is one of collaboration, client centricity, and time to value. We have a creative team that is constantly learning and building their skills. We believe in expanding our leadership team through internal advancement. We offer a flexible work schedule and environment that allows for balancing life with work.
Job Responsibilities - what they will be doing
The Digital Transformation team is directly responsible to drive transformational change through the development and execution of Customer Experience and Digital Strategy. The role will involve planning & execution of Client Journey Mapping Lifecycle with customer/clients partnering with functional areas of the business to improve the overall client experience. The Customer Journey Map will depict the ideal end-to-end customer experience across multiple touchpoints and takes into consideration insights from design sessions, customer research, business processes and changes to business models. The CJM will work with key stakeholders to define a standard methodology and toolset for Customer Journey Mapping that enables consistency as well ensures that all teams are skilled with requisite knowledge to create the customer journey mapping.
Customer Journey Mapping (CJM) expert will perform the following:
Experience - What technical experience they have
5+ years of experience in Customer Journey Mapping - design, development and maintenance of customer journey-maps.
5+ years of experience managing a Customer Experience or Customer Engagement process
Experience in the financial Services industry, knowledge of home lending (Preferred)
5+ years of experience in Business Process Reengineering. (Preferred)
CX / UX user research and education market experience (Preferred)
Education & Certifications
Required: Bachelor’s Degree
Project Management Professional (PMP) Certification preferred
Agile Scrum (CSM) other advanced Agile certifications preferred
Location - standard
Knowledge & Skills - understanding of certain skills
Eligibility to Work:
US Citizen or Permanent Resident
1. Cover Letter Required. We would like to know, why you are the right candidate for this position.
2. Resume to be attached in PDF format ONLY.
Job Type: Contract