The Service Portfolio Support Manager is responsible for business management and strategic needs of End User Technology Experience (EUTX), a subfunction of Enterprise Workplace Technology, within EY's Technology organization.
Essential Functions of the Job:
Collaborate and build trusted and effective working relationships with service owners, project managers, and various members within EUTX and other supporting functions
Assist in meeting planning including logistics and build out of presentations.
Participate in special projects such as the operational internal workings of EUTX; talent; and or strategic initiatives.
Support EUTX reporting needs both financial and accomplishment focused.
Assist with BRET process.
Facilitate and support the annual budgeting, monthly forecasting, and long range planning processes
Perform detailed analyses of capital and purchased services spending for existing or planned services and/or projects
Lead activities to ensure business cases are complete, comprehensive and relevant
Lead activities to ensure sanctioned projects have well defined plans and budgets
Lead / engage in program reviews, evaluating scope, financial and schedule performance
Lead activities to assess the contractual, financial and service delivery performance of 3rd party suppliers, make recommendations for improvement, and as required, manage improvement programs
Identify opportunities to improve the overall performance of the EUTX organization, present recommendations, plans and business cases to leadership, and then actively lead and / or execute said plans.
Drive innovation, speed and quality across the EUTX organization
Other tasks as may be assigned from time-to-time
Analytical/Decision Making Responsibilities:
Ability to clearly define problems, its main drivers, and next steps to implementing potential solutions
Knowledge and Skills Requirements:
Strong organizational skills with experience of managing processes.
Ability to work in a high-pressure environment (either directly or indirectly)
Very good understanding of key performance indicators relevant for the role
Experience in working in a global environment and an ability to interact with different cultures
Ability to effectively communicate and collaborate with diverse audiences and influence multiple stakeholders
Strong client-service oriented communication, documentation, analytical, and presentation skills
Ability to maintain confidentiality in all aspects of the job and use critical thinking and problem-solving skills
Strong expertise of Microsoft Office applications (i.e., Excel, Word, and PowerPoint) and SharePoint
Extensive experience with Microsoft Excel is required, including the use of formulas, creation of pivot tables, vlookup and advanced financial functions
Working knowledge of EY tools such as PPM and BYTE..
This position will report to the Chief of Staff.
No supervisory responsibilities will be expected for this position at this time but is subject to change.
Master’s degree and 6+ years of experience in business analysis, product management and/or project management or a related discipline is desirable but not required, or an equivalent combination of education and/or experience
PMP Certification is preferred
Understanding of project management concepts and principles. Direct project management experience is desirable but not required
Keen interest in technology and technology-driven service-oriented businesses
Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid changes
Ability to work and team with a multitude of different people to balance demands
Ability to deal efficiently with escalations and difficult situations/people under pressure
Outstanding management, interpersonal, communication, organizational and decision-making skills
Ability to understand and integrate cultural differences and motives
Ability to work independently in a global organization within the context of a virtual team
English language skills - excellent written and verbal communication
Demonstrates ability to define and manage processes
~5% travel may be required
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.