Loss Prevention Investigator

The TJX Companies, Inc. - Nashua, NH

Your surprise is waiting!

Explore career opportunities at Marshalls, where we strive to provide opportunities for growth, recognition and work-life balance. Marshalls delivers customers great value on ever-changing selections of brand name and designer fashion at prices generally 20%-60% below department and specialty store regular prices on comparable merchandise, every day. With over 1,000 stores nationwide, it’s a great time to join the Marshalls team.

Job Summary

The Loss Prevention Investigator is part of a fast-growing, ever changing environment that partners with Store Operations to ensure we provide the best experience to our internal and external customers. With a focus on internal cases, the Investigator takes complex investigations head-on through establishing solid partnerships with store and Loss Prevention leadership, law enforcement agencies and utilizes cutting edge methods to identify and deter internal dishonesty. The Investigator is responsible for assisting with a strategy to combat internal dishonesty across our brands within an assigned market, takes a proactive approach to resolving losses within all assigned stores through training and awareness.


Utilize loss prevention reporting tools to identify and investigate internal cases at the direction of the District Loss Prevention Manager.
Manage the internal theft program in a market of high-volume retail store locations.
Identify potential acts of internal dishonesty through exception reporting, behavior observation and internal referrals.
Thoroughly build and document cases to support findings and resolution.
Interview associates in accordance to Wicklander-Zulawski (WZ) and company’s best practices.
Utilize exception reports, surveillance, and employee tips to generate cases.
Work with outside agencies such as police, courts and legal to bring cases to resolution.
Teach fact finding/investigation techniques to LP Associates.
Partner with District/Store Management to build LP awareness.
Utilize market resources to build cases.


Excellent communication, written and verbal.
Time management and prioritization skills.
College degree in Criminal Justice preferred.
3 years of Loss Prevention investigative experience with a focus on internal dishonesty.
Familiarity with progressive Loss Prevention and Shrink reduction strategies.
The proven ability to partner with District/Store Management to decrease shrink.
Formalized interview/interrogation training (WZ a plus).
Multi-store investigation experience preferred.
You can also feel good knowing that Marshalls is part of The TJX Companies, Inc., a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense and T.K. Maxx.
Discover Different. Apply today!

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Nashua || NH || Marshalls