Apple Technician

Stanford University Bookstore - Stanford, CA

Part-timeEstimated: $39,000 - $52,000 a year
Skills

Located on the world-renowned Stanford University campus, the Stanford Bookstore serves as the ideal shopping destination for students, faculty, staff, and visitors from around the globe. The Stanford Bookstore’s four floors contain a Café, Cardinal Technology Center (sales, service, trade---Apple Authorized Campus Store and Apple Authorized Service Provider), apparel, gifts, general books, supplies (office/school/dorm), and course materials.

Join a team of energetic, customer focused associates who have fun serving the Stanford Community. Interact with people from all over the world, internationally renowned faculty, and students who are impacting the world.

Team members:

  • Focus on the customer experience by delivering fast, fun, and friendly service
  • Reflect the excellence that is Stanford University
  • Impact the business by responding quickly to customers and fellow team members

The Stanford Bookstore is currently seeking an enthusiastic, professional individual to join our Cardinal Technology Department as a Part-Time Apple Repair Technician. Modeled from Apple's best practices, our Apple Technicians help create energy and excitement around Apple products and provide technology support and solutions.

Responsibilities:

  • Provide technical support for a variety of hardware and software issues
  • Repair, maintain, and upgrade computer systems
  • Exemplify superior Apple knowledge and expertise in troubleshooting and repairs
  • Work with vendor to resolve complex problems and ensures customer satisfaction
  • Strong communication skills in which you can converse freely and comfortably with small groups and individual customers
  • Assess customers' sales and/or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction
  • Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets
  • Keep current on Apple and computer product changes and new product launches
  • Assist customers in-person and via phone/e-mail with IT issues
  • Generate Purchase Orders for parts for GSX and in-store use
  • May also repair Dell or Lenovo computers on an occasional basis
  • Drive sales and provide product support
  • Other duties as assigned

Qualifications:

  • Apple Certification required
  • 3-5 years of computer software or product knowledge
  • Ability to diagnose and repair software and hardware issues
  • Customer service, sales support, and ability to diagnose, repair, and problem solve
  • Advance computer skills which include the ability to create and save text documents and to create and send emails
  • Previous experience in a retail environment (preferred)
  • Self-motivated and multi-tasks with minimal supervision
  • Proactively meets both internal and external customer needs
  • Effective work methods and consistently meets commitments
  • Uses sound judgment and decision-making skills
  • Effective communication skills--clear, concise, and positive
  • Available to work mornings, evenings, and weekends

Benefits:

  • Associate discount on Stanford merchandise, general books, & supplies (office/school/dorm)
  • Flexible scheduling
  • Beautiful work environment

Job Type: Part-time

Experience:

  • Computer software/hardware: 3 years (Required)