Mobile County Personnel Board - Mobile County, AL (30+ days ago)3.0

This is customer service work involving the issuance of tags, titles, and licenses for the Mobile County License Commission.

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MOBILE COUNTY $27,317 - $43,670

EXAMINATION: The examination will consist of two sections: (1) a written test counting 50% of the final grade, and (2) a rating counting 50% in which applicants will be scored on the basis of an evaluation of their education, training, experience and personal qualifications as outlined by the candidates' sworn statements in their application, upon corroborative evidence obtained by investigation and the applicants' responses to the Supplemental Questions.Applicants must provide all background information and supportive documents as requested on the application, supplemental questions and job posting. Applicants must score at least 70% on the written examination in order to be eligible for a place on the eligile list.

DATE OF EXAMINATION: Applicants will be individually notified when and where to report for examination.

ATTENTION: Applicants will receive additional information by email concerning testing. It is extremely important to monitor the email account provided on your application.

Requirements: MINIMUM QUALIFICATION REQUIREMENTS: Graduation from a standard senior high school, or the successful completion of the General Educational Development (GED) test, and a minimum of one year experience in customer service dealing with the public, handling cash transactions, and reconciling a cash drawer; or a combination of education and experience equivalent to these requirements.

Good knowledge of basic arithmetic and the use of arithmetic formulas, such as addition, subtraction, multiplication, division, and percentages.

Good knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

Good knowledge of the principles and processes for providing customer and personal services.

Some knowledge of computers, the internet, and job related software programs, such as word processing, spreadsheets, and data base programs.

Some knowledge of tag, title, licenses, and insurance laws, or the ability to readily acquire such knowledge.

Skill to manage one's own time and the time of others.

Skill in displaying tact and patience when dealing with customers.

Ability to listen to and understand information and ideas presented through spoken words and sentences.

Ability to read and understand information and ideas presented in writing.

Ability to follow oral or written instructions.

Ability to graciously receive constructive feedback.

Ability to learn and retain information and procedures.

Ability to maintain confidentiality.

Ability to operate computers and job related software programs.

Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Ability to enter alphanumeric data accurately utilizing specialized software.

Ability to adapt to different situations.

Ability to speak or communicate information and ideas so others will understand.

Ability to apply principles of math to make accurate and rapid computations, with or without a calculator in order to reconcile a cash drawer.

Ability to attend to detail.

Ability to communicate information and ideas in writing so others will understand.

Ability to deal with a high volume of customers.

Ability to interpret concepts to solve problems.

Ability to handle a large volume of cash transactions.

Ability to establish and maintain effective working relationships with public officials, other employees and the general public.

Ability to exert physical effort in sedentary to light work, which may involve some standing, kneeling, bending, stooping, climbing, lifting, carrying, pushing, or pulling of objects and materials and extended sitting.
Description: EXAMPLES OF WORK: (Any one position may not include all of the duties listed nor do the listed examples include all tasks which may be found in positions of this class.)

Abides by and enforces all compliance requirements, policies, and procedures, including those pertaining to confidentiality.

Performs cashiering duties for receiving, receipting, and recording fees, taxes, tags, titles, permits, bills, and fines using software programs in order to obtain the correct amount.

Balances cash drawer by maintaining appropriate amount of money, posting to registers using computer software, reconciling the till, and checking the system to verify the amount of cash, checks, and credit cards received in order to ensure account accuracy.

Ensures customers have the appropriate documentation to complete his or her transaction in order to decrease wait time for customers.

Enters information electronically, using computer software, in order to aid in the completion of different transactions.

Calculates bills, charges, and taxes using computer software or calculator in order to ensure accuracy of amount collected.

Maintains a broad range of knowledge concerning tag, title, driver licenses, conservation, manufactured homes, and insurance laws and regulations in order to aid customers properly.

Processes tag renewals over the phone using credit card information, through mail or email, or in person by investigating each circumstance, requisitioning needed documentation, verifying information, and entering appropriate data to ensure tags are processed in an accurate and timely manner.

Displays tact and patience when dealing with irate, shouting, or name calling customers in order to help diffuse difficult situations.

Determines the appropriate forms and documentation to accept for transactions, such as tag renewals, new vehicle purchases, vehicle registration, driver license, etc., by utilizing requisite knowledge of laws and regulations to ensure each transaction is completed correctly.

Maintains accountability of decals and handicapped placards to ensure inventory is accurate.

Interprets laws, ordinances, and regulations regarding driver licenses, tags, and titles by referring to state website, work manuals, procedures, codes, etc., to ensure each transaction meets applicable standards.

Completes tag mail transactions by opening, sorting, logging, verifying, and routing incoming mail in order to accurately renew customer's tags.

Verifies Vehicle Identification Numbers (VIN) by going outside to designated areas and manually checking the VIN to ensure accuracy.

Completes customer transactions using problem solving and analytical skills in order to ensure each transaction is performed correctly.

Ensures the daily log of all transactions is accurate for verification purposes.

Explains laws, ordinances and regulations to customers for clarity and understanding.

Verifies Mandatory Liability Insurance (MLI) by reviewing the customer's paperwork and the law in order to decide if an amount is owed on tag and if tag can be renewed.

Coordinates with other agencies in order to gather needed information to complete transactions and to provide excellent customer service.

Verifies information on all documentation is accurate through proofreading and analysis in order to limit corrections and to increase customer satisfaction.

Advises customers on required forms and documentation through face-to-face interaction or by phone in order to ensure each customer is served in a timely manner.

Navigates multiple computer display screens simultaneously when entering transactions in order to ensure consistency between state and county records.

Remains proactive by checking email, reviewing, and familiarizing oneself with changes in laws and regulations in order to stay abreast of the constantly new and changing laws and regulations.

Researches transactions by calling dealerships and insurance companies and reviewing files, records, and other documents in order to obtain information and appropriately respond to requests, complaints, inquiries, etc.

Investigates any discrepancies in paperwork or monies by asking questions to dealer, insurance agents, or customers and searching relevant laws and codes in order to determine where errors occurred and to make needed adjustments.

Assists customers by providing requested information and addressing complaints by phone, electronically, or in person to ensure understanding and that problems are satisfactorily resolved.

Addresses high volume, complex complaints and situations by following established organizational procedures while using tact, diplomacy, and conflict management methods.

Manages multi-line phones by taking a high volume of calls and answering questions regarding renewal quotes, driver licenses, titles and bills of sale, as well as directing calls and taking messages in order to assist customers and maintain office productivity.

Performs related work as required.
Important Information: DISTINGUISHING FEATURES OF THE WORK: An employee in this class is responsible for completing customer transactions by using problem solving and analytical skills, as well as knowledge concerning tag, title, driver licenses, conservation, manufactured homes, and insurance laws and regulation. Work is performed under the general supervision of a Tag, Title, and License Specialist III or other designated supervisor and no supervision is exercised over others, although the employee may serve as a lead worker or train new workers. An incumbent in this position deals with a high volume of customers and may have to endure adverse weather conditions such as rain, cold, or heat in order to complete certain aspects of the position.


Documents are not automatically attached to your JobOpps account (profile). You must select and attach required documents to every application through the attachments tab on the application screen when you are applying.
All applications must be submitted online through the Mobile County Personnel Board JobOpps site.

Paper applications will not be accepted and will be returned.

An email address is required for all applications. For information on obtaining an email address, visit the FAQs link on the Job Opportunities page at www.personnelboard.org. The Mobile County Personnel Board does not endorse any particular provider.

Accuracy and truthfulness are of primary importance for Merit System employment and all applications are reviewed with this in mind. Errors, omissions and inaccurate information on the application will be construed as an incomplete application and will result in rejection of the application. Therefore, special attention should be given to each and every question and every attempt made to answer each correctly.

Resumes will not be accepted in place of completing the education and experience sections of the application.


Applications must be complete and all required or supplemental documents (college transcripts, driver's license, and/or certifications) must be attached at the time of submitting the application. See the job posting and the supplemental questions for required documents for each job posting.

If needed, computers and scanners are available in our office
at 1809 Government Street, Mobile, Alabama.
Our office hours are 8:00 am to 5:00 pm Monday - Friday, except for major holidays.

Only one application will be accepted per applicant per job posting.
Subsequent applications submitted for the same job posting will be rejected.

College transcripts, where required or otherwise to be considered, must be attached as part of completing an application. Grade reports, computer downloads of grades, and diplomas are not transcripts and will not be considered. Transcripts must be either an official or student copy issued by the educational institution. See the College Transcript Information link on the Job Opportunities page at www.personnelboard.org for additional information and requirements regarding educational transcripts.

OPEN TO: All who meet the requirements as set forth in the job posting and who may lawfully be appointed to a position. Applicants for sworn law enforcement positions must be U.S. citizens.

RESIDENCE REQUIREMENTS: Unless otherwise stated in the job posting or supplemental questions, there are no residence requirements in order to apply. Applicants must bear all expenses incurred in reporting for testing or appointment. Upon appointment, the law gives the right to each Appointing Authority (Employer) to fix any further legal requirements regarding residence.

FINAL DATE FOR FILING APPLICATION: The completed application should be returned as soon as possible. In the event of tied scores, Rule 8.1 dictates that ties will be broken by the order in which applications are filed. Applications must be submitted by the final filing date and time specified on the job posting.

VETERANS PREFERENCE: For complete information on Veterans Preference points on an open competitive application, view the Veterans Information link on the Job Opportunities page at www.personnelboard.org.

MEDICAL EXAMINATION: Eligibles selected for appointment must meet the established medical and physical standards for the class of work. The medical examination must be by one of the physicians designated by the Personnel Board. Appointees must bear the cost of the examination.

The Mobile County Personnel Department reserves the right to limit the number of applicants summoned for interview. In such instances, a preliminary appraisal of qualifications, as indicated by the completed application, will be utilized as a guide in the selection of candidates to be summoned.

Aid and assistance in the examination procedure is available for the visually or otherwise disabled. Assistance may be requested by contacting the Mobile County Personnel Board at 251-470-7727.

A "Practice Test Seminar" is held in the Personnel Department Office, 1809 Government Street, Mobile, Alabama, at 9:00 a.m. on the third Wednesday of every month. The purpose of these seminars is to acquaint applicants or interested citizens with design format and procedures utilized by the department in its administration of written test selection devices. Inasmuch as testing facilities are limited, the seminars will be on a first come, first served basis, as long as space remains available.

NOTICE: The continuing eligibility for appointment of those who secure a place on the eligible list is subject to future changes in specifications.