Job Summary
We are seeking a dedicated Universal Banker to join our team. The ideal candidate will be responsible for providing exceptional customer service, processing financial transactions accurately, and promoting financial products and services to customers.
Position Summary:
Responsible for assisting existing customers with transactions via multiple venues (in-person, over the phone, web, etc.). Responsible for assisting new customers by determining what their financial needs are and best fit our products to their needs. Maintains and balances with the TCR (Teller Cash Recyclers) on a daily basis. Refers customers to correct department and personnel when regarding commercial and mortgage products.
Essential Functions and Responsibilities:
· Ability to perform cash handling functions on the front line to include handling, counting, and balancing on a daily basis
· Provide an exceptional level of customer service in person, via email and via the phone to meet and exceed customer’s expectations
· Maintain knowledge of current procedures as well as a current product and services handbook
· Assist in assigned internal projects and processes
· Have an in-depth understanding of electronic banking products
· Assist in all Safe Deposit Box functions including controlling the entry and exit of customers and maintaining of accounts
· Maintain a high level of accuracy, timeliness and attention to detail
· Provide notary services
· Be a physical presence at the bank and have both regular and reliable attendance
· Perform other related duties as assigned
Requirements
- Strong customer service skills with a focus on relationship management
- Proficiency in cash handling and cash management
- Knowledge of basic math for accurate transaction processing
- Experience in financial sales or familiarity with loan processing is a plus
- Ability to work in a fast-paced environment while maintaining accuracy and attention to detail
Job Type: Full-time
Pay: $16.75 - $19.25 per hour
Experience:
- Cash handling: 3 years (Required)
- Customer service: 3 years (Required)
Ability to Relocate:
- Aitkin, MN 56431: Relocate before starting work (Required)
Work Location: In person
