Customer Service Representative

Allied Global Services - Earth City, MO (30+ days ago)3.9


Do you have at least 3 years of customer service experience?
Do you enjoy helping others?
Our client is looking for you, talk to one of our recruiters and apply today!

Customer Service Associate

Hourly Compensation: $11.00- $13.00

Work Type: Full-Time

Location: Earth City, Missouri

Hours: M-F 7:00 AM-3:30 PM or 9:30 AM- 6:00 PM; Overtime possible

This position is part of an operations team that strives to provide first call resolution to a specified set of customers. This position primarily answers incoming calls for new and existing customers. Responsibilities include documenting in the appropriate systems and ensuring high quality and accurate information is provided to callers. This role is expected to meet or exceed operations production.

Requirements/ Responsibilities:
40-50 wpm.
Bachelor’s Degree Preferred but not required.
Actively listens to customer service requests working towards first call resolution.
Researches and communicates information regarding member eligibility, provider status and authorization inquiries to callers while maintaining confidentiality.
Resolves customer complaints or concerns as the first line of contact.
Transfers calls to clinicians and physicians only for clinically escalated situations.
Communicates appeal and denial language to providers and members when appropriate.
Develops relationships with provider groups.
Is responsible for reading and retaining information.
Demonstrate flexibility.
Assume responsibility for self-development and career progression.
Other duties as assigned.