Luxury Property Lead Concierge

Connected Concierge - San Jose, CA

Full-time

We’re looking for a guest service/security rock star to join our Connected Concierge team! Do you think the opportunity to make people more joyful, more comfortable, and more secure sounds like the perfect job? Are you a good listener, energetic, always ready to jump in and help, but also ready to lay down the law when required? Then we want to meet you! We’re a small but growing company that is serving some of the most luxurious apartment communities in the city and are passionate about taking guest service to the next level for our clients. And we’re having a ton of fun!

Lead Concierge job duties include:

  • Lead concierge staff to success by providing on-going support, training, advice and leadership on a daily basis
  • Able to work independently to ensure all tasks are appropriately managed
  • Communicate bi-weekly with DOO during set “one on one” time (via phone or in person)
  • Attend, and/or participate in property weekly meetings and represent Connected Concierge
  • Assist DOO with scheduling, call outs, request offs, and additional personnel needs
  • Assist DOO with payroll process, time cards, and communicating discrepancies pertaining to company time & attendance protocols
  • Work as a liaison between vendors/businesses in the area that will provide greater services to residents
  • Assist DOO with property resident social events as needed
  • Assist DOO with the process of interviewing, hiring, training and development; recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members
  • Work onsite 40 hours per week as well as be available to assist and instruct team members as needed
  • Comply with attendance rules and be available to work regular schedule with flexibility as needed
  • Ongoing communication with DOO reporting weekly and on as needed basis
  • Implement and train new concierge practices and policies as needed
  • Additional Duties as assigned by Essex or CC management

Lead Concierge Responsibilities include:

  • Greet all persons entering the building with a friendly service attitude and tone
  • Engaging, professional and welcoming personality
  • Communicate directly with residents and management in person, on email and by telephone in a friendly manner, with a tone of service.
  • Learn the names of residents, managers and colleagues and always greet by name.
  • Be creative and informative when serving residents with their needs
  • Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
  • Arrange tickets, bookings, appointments, and reservations as well as sell and account for tickets
  • Assist with planning and developing property social events
  • Organize, log, and track communication with vendors, and local businesses
  • Track all resident requests with proper attention and follow up; recording all details in the resident request log
  • Constantly organize workload and adapt to changes with management company and identify ways in which we can improve in overall service
  • Strategize ways in which Connected Concierge can streamline service requests based upon property style and meet the needs of the entire community
  • Keep abreast of all property happenings and communicate with management and residents accordingly
  • Assist Residents with maintenance requests by showing them how to complete forms and where to submit them
  • Knowledge of all aspects of the property (where everything is located and how to direct residents)
  • Cleanliness of facility, lobby, desk, shelves, and organization of all literature and files
  • Additional duties as assigned by management

Job Type: Full-time

Salary: $17.00 /hour

Experience:

  • Hospitality: 1 year (Required)

Education:

  • High school or equivalent (Required)

Work authorization:

  • United States (Required)

Shifts:

  • Morning (Preferred)
  • Mid-Day (Preferred)
  • Evening (Preferred)
  • Graveyard (Preferred)