STAR Case Manager

Buckner Children and Family Services - McAllen, TX3.5

30+ days agoFull-timeEstimated: $28,000 - $38,000 a year
EducationSkills
BASIC FUNCTION:
Establish and build supportive and nurturing relationships with clients and their families. Assist clients and their families in dealing with issues such as runaway, truant, and delinquent behaviors. Strengthen family coping skills in order to ensure the youths’ physical, emotional, and spiritual needs are met. Provide therapeutic interaction to assist parents in resuming and maintaining their parental responsibilities.

RESPONSIBILITIES/TASKS:
NOTE: Some descriptions may have more specific duties and/or goals and objectives attached to this form. Such attachments normally reflect unique aspects of specific locations, shifts, departments, etc.

Establish and build supportive and nurturing relationships with clients and their families.
Provide effective and appropriate counseling for crisis intervention as required, both face-to-face and over the phone.
Assist clients and their families in dealing with issues such as runaway, truant, and delinquent behaviors.
Provide effective and appropriate youth education for coping skills strategies.
Strengthen family coping skills in order to ensure the youths’ physical, emotional, and spiritual needs are met. Provide therapeutic interaction to assist parents in resuming and maintaining their parental responsibilities.
Follow-up with families in aftercare according to each family’s individual needs.
Communicate with Buckner staff, schools and other agencies to assess client’s progress and needs.
Provide effective and appropriate individual, group, and family consultation for youth and their families according to the established Action Plan.
Accurately document all individual, group, and family consultations for youth and their families in accordance with their Action Plans.
Timely and accurately complete Action Plans in accordance with established guidelines. Timely and accurately complete all necessary program paperwork, including intake assessments and discharge paperwork, in accordance with established guidelines.
Develop, monitor, and manage Action Plans and reviews as scheduled; attend case staffing; involve families and youth in case reviews on an as needed basis.
Timely and accurately enter information into the STAR Database System; maintain current information in the STAR Database System.
Consult with supervisor on specific client needs on a regular basis; immediately notify supervisor of any change in client situation or crisis.
Answer main phone line, receive referrals, and provide service to walk-ins on a rotating schedule as required. Transfer phone lines to on-call phones appropriately and as required.
Maintain compliance with all Buckner policies, procedures and requirements. Maintain compliance with all state and federal laws and regulatory requirements.
Report suspected child abuse and/or neglect to Administrator and appropriate law enforcement agency.
Work successfully as part of a team and responsible for developing, then maintaining, strong working relationships with co-workers.
Attend and participate in all client meetings as required; timely respond to client crisis situations as required.
Work successfully with co-workers to meet timely objectives established for the successful completion of projects as required.
Attend and participate in staff meetings, in-service, and other training as required.
Perform general office tasks as required.
Promptly answer phones, take messages and respond to requests for information accurately.
Work nights and weekends as required to meet business needs. Provide on call services on a rotating basis with other staff as required.
Perform special assignments, projects, and other duties as required.

POSITION EXPERIENCE and ABILITIES:
NOTE: These requirements represent minimum levels in order to perform the job on a satisfactory basis. Candidates must have the ability to satisfactorily perform the essential functions of the job.

Requires in-depth understanding of a comprehensive field of knowledge normally associated with the attainment of a Bachelor’s Degree in a related field or a Master’s Degree in social work. Bachelor’s Degree in a related field required; Master’s Degree preferred. Minimum 2 years prior related experience working with families in a professional setting required.
Requires ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables.
Requires proficient working knowledge of family therapy, family systems, crisis intervention and resolution, etc.
Requires ability to effectively and appropriately work with clients and families from all racial, ethnic, social-economic, and religious backgrounds; requires ability to understand and relate to individuals from various backgrounds.
Requires proficient ability to speak, read and write English. Ability to speak, read and write Spanish preferred.
Requires ability to work nights and weekends and be on call as needed.
Requires ability to speak clearly and make self understood effectively in fact to face interactions; articulate with accuracy to speak on the phone.
Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
Requires ability to recognize differences in sound, such as voices/noises that are loud and playful instead of angry and combative; ability to differentiate tones and volumes in conversations.
Requires ability to work under minimal supervision and exercise excellent professional judgment with awareness that error may have serious consequences. Requires ability to exercise patience, initiative, and judgment following established guidelines for the program.
Requires ability to pay strong attention to detail and exhibit excellent organizational skills with ability to prioritize tasks; ability to maintain flexibility as priorities change.
Requires ability to maintain confidentiality.
Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required.
Requires commitment to Christian principles and teachings both professionally and personally.
Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.
Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people. Requires ability to lift, carry, push, pull or otherwise move objects, including people.
Requires ability to walk, stand and sit, sometimes for prolonged periods of time.
Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.